Nov 19
Top Secret/SCI
$124,000 - $181,000
Full Scope Polygraph
IT - Hardware
Fort Meade, MD (On-Site/Office)
Job Description
SALARY RANGE $124,000 - $181,000/year
DUTIES As a successful candidate for the System Administrator II role, you will provide support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems. Manage IT system infrastructure and any processes related to these systems. Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Provide support for the escalation and communication of status to agency management and internal customers. Provide support for the dispatch system and hardware problems, and remain involved in the resolution process. Configure and manage UNIX and Windows operating systems and install/load operating system software, troubleshoot, maintain integrity, and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Required Skills
SKILLS
• Provide support for the implementation, troubleshooting, and maintenance of IT systems
• Manage the daily activities of configuration and operation of IT systems
• Assist users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
• Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in troubleshooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems, and remain involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software, troubleshoot, maintain the integrity of, and configure network components, along with implementing operating systems enhancements to improve reliability and performance
QUALIFICATIONS Ten (10) years of experience as an SA on programs and contracts of similar scope, type, and complexity is required. A bachelor's degree in a technical discipline from an accredited college or university is required. In lieu of a Bachelor's degree, four (4) years of additional SA experience may be substituted.
SALARY RANGE $124,000 - $181,000/year
DUTIES As a successful candidate for the System Administrator II role, you will provide support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems. Manage IT system infrastructure and any processes related to these systems. Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Provide support for the escalation and communication of status to agency management and internal customers. Provide support for the dispatch system and hardware problems, and remain involved in the resolution process. Configure and manage UNIX and Windows operating systems and install/load operating system software, troubleshoot, maintain integrity, and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Required Skills
SKILLS
• Provide support for the implementation, troubleshooting, and maintenance of IT systems
• Manage the daily activities of configuration and operation of IT systems
• Assist users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
• Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in troubleshooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems, and remain involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software, troubleshoot, maintain the integrity of, and configure network components, along with implementing operating systems enhancements to improve reliability and performance
QUALIFICATIONS Ten (10) years of experience as an SA on programs and contracts of similar scope, type, and complexity is required. A bachelor's degree in a technical discipline from an accredited college or university is required. In lieu of a Bachelor's degree, four (4) years of additional SA experience may be substituted.
group id: 91130336
