Today
Secret
Unspecified
Unspecified
Chesapeake, VA (On-Site/Office)
Position Summary:
The Service Administrator provides comprehensive administrative support to the Field Service department and performs key customer relations duties within the Chesapeake, VA corporate office. This position supports Field Service Management and Representatives by coordinating appointments and services, processing service-related paperwork, maintaining billing accuracy, and performing daily administrative functions to ensure smooth departmental operations.
Key Responsibilities:
American With Disabilities Specifications - General Requirements of Employment Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities may be required by the job to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to weather conditions. The noise level in the work environment is usually moderate.
The Service Administrator provides comprehensive administrative support to the Field Service department and performs key customer relations duties within the Chesapeake, VA corporate office. This position supports Field Service Management and Representatives by coordinating appointments and services, processing service-related paperwork, maintaining billing accuracy, and performing daily administrative functions to ensure smooth departmental operations.
Key Responsibilities:
- Coordinate service appointments and support scheduling for field service activities.
- Ensure all costs for business trips are accurately entered and filed in Concur, maintaining proper documentation for service orders and proposals.
- Communicate critical project and contract information between Sales, Operations, and Contract Management to ensure requirements are met on time and within budget.
- Enter and verify timesheets, employee business expenses, and cost data reports in Deltek.
- Maintain open job balances through accurate PLC reporting.
- Support continuous improvement of Field Service processes and provide administrative assistance to other departments as needed.
- Prepare and distribute weekly Progress Reports, including note-taking during team meetings.
- Track and maintain labor and expenses within job budgets.
- Ensure timely and accurate submission of timesheets, verified by employees, supervisors, and customers.
- Guarantee billing accuracy and timeliness (TTI) in line with corporate standards.
- Assist technicians with 009-90 certification requirements for applicable projects.
- Set up new projects and contract modifications in Costpoint based on provided documentation.
- Maintain high-quality customer service to support long-term business success.
- Perform additional administrative and clerical duties as assigned.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Familiarity with Google Sheets, Smartsheet, and Internet-based tools
- Deltek business system experience (preferred)
- Concur expense management experience (preferred)
- Strong analytical, organizational, and communication skills
- Ability to maintain confidentiality and accuracy in recordkeeping
- Exceptional attention to detail and multitasking ability
- Capable of working independently and under pressure in a fast-paced environment
- Strong teamwork skills within a diverse workforce
- Excellent time management and prioritization abilities
- Associate's Degree and 1-3 years of related experience; or
- High School Diploma or GED with 3-5 years of relevant administrative experience
- Primarily office-based position
- In-office presence required every Wednesday and on additional days as requested
- Training will be conducted on-site at the Chesapeake office
American With Disabilities Specifications - General Requirements of Employment Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities may be required by the job to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to weather conditions. The noise level in the work environment is usually moderate.
group id: 91139922
