GenAI Software Engineering Program Manager - TS/SCI

Description

LaunchCode is recruiting for a rapidly growing and innovative AI company! This role is with one of our esteemed partners and offers a chance to work at the forefront of AI innovation. If you're excited by cutting-edge technology and thrive on building relationships with customers while helping deploy impactful solutions, this may be the role for you.

Position Type: Direct Hire W2, Full-Time, Salary

Location: On-site in Washington, D.C. or St. Louis, Missouri, with travel required to customer sites in Germany and Hawaii.

Compensation: $130,000-$195,000 (depending on location and experience)

Hiring Timeline: Immediate

Clearance: Active TS/SCI security clearance required.

Role Overview

This is a customer-facing AI Field Engineer position that bridges technical expertise and client success. Acting as a post-sales solutions engineer and AI Evangelist, you will join Mission Software Engineers (who lead product development) on deployments to translate complex technical solutions into customer outcomes.

The AI Field Engineer ensures that previously-developed products are successfully implemented in real-world environments, serving as both a trusted technical resource and a relationship builder. You will help customers solve problems, navigate challenges, and feel confident in their adoption of AI technologies.

Responsibilities

• Serve as the primary customer-facing technical partner during deployments, ensuring smooth implementation and adoption of AI solutions.
• Act as a translator between Mission Software Engineers and customers, converting highly technical product knowledge into clear, actionable solutions for end users.
• Build and maintain strong customer relationships by understanding needs, resolving issues, and fostering trust.
• Deploy and support products in the field, assisting with integrations, configurations, and troubleshooting.
• Travel with Mission Software Engineers to U.S. and international sites (including Germany and Hawaii) to provide on-site technical expertise.
• Collaborate with account executives and product managers to surface customer needs and feedback that shape product improvements.
• Represent the company with professionalism and credibility at customer meetings, briefings, and major events.

Qualifications

The ideal candidate is someone who thrives in customer-facing roles, combines technical skill with strong interpersonal ability, and enjoys working on the ground with clients. You may have a background as a GenAI Engineer with customer-facing experience, or in roles such as Customer Engineer, Technical Lead, Deployment Specialist, or Client Success Manager with a Computer Science degree.

Must Have:

• Active TS/SCI security clearance (required due to travel and mission sensitivity).
• Demonstrated experience working with clients in a technical, hands-on capacity.
• Strong engineering foundation in Computer Science with experience in languages like Python or JavaScript.
• Ability to problem-solve in dynamic, real-time situations during deployments.
• Excellent communication and presentation skills, with the ability to build trust across technical and non-technical stakeholders.
• Strong interpersonal skills: empathetic, adaptable, and relationship-oriented.

Nice to Have:

• Experience with AI technologies, LLMs, or API integrations.
• Previous deployment or field support experience.
• A track record of balancing technical implementation with customer engagement.

Application Process

Resume submission

Behavioral and technical interview with LaunchCode

Behavioral interview with company

Technical interviews with company

Final behavioral interview with company leadership