Vice President, Digital Practice

Vice President, Digital Practice (Remote)
Primary Location: Remote

V-Soft Consulting is currently seeking Vice President, Digital Practice (Remote).

Education and Experience "

• Bachelor's degree required; advanced degree or MBA preferred.
• 15+ years of leadership experience in digital transformation, technology consulting, or enterprise platforms (ServiceNow preferred).
• Demonstrated record of P&L ownership, scaling profitable practices, and leading large technical organizations.
• Proven success driving partner growth and maintaining strategic alliances at the executive level.
• Strong leadership presence, communication skills, and customer-centric orientation.

Knowledge, Skills and Abilities "
Key Expectations:

• Achieve and maintain ServiceNow Elite Partner status, meeting all certification and competency requirements.
• Cross-sell Digital lines of business (ServiceNow, Salesforce, Data, etc.) to drive integrated solution growth and customer value.
• Innovate continuously by expanding capabilities, advancing architecture standards, and aligning with emerging partner technologies.
• Meet or exceed ServiceNow new licensing sales targets established annually with the partner ecosystem.
• Maintain a minimum ServiceNow CSAT score of 4.7 out of 5.0, ensuring delivery excellence and client satisfaction.
• Deliver sustained year-over-year revenue and gross margin growth across all Digital offerings, including ServiceNow, Salesforce, and Data.
• Maintain onshore billable utilization of 75%+, partnering with the PMO and Delivery teams to optimize resource deployment.
• Collaborate with Sales leadership to achieve new logo goals (NNL) across all Digital towers.
• Foster a culture of accountability, collaboration, and customer focus across Sales, PMO, Delivery, and Partner Management teams.
• Expand the client portfolio through new logo acquisition and account growth, targeting measurable increases in both.

WHAT YOU'LL DO:
Job Responsibilities:
Business & Financial Leadership:

• Develop and execute quarterly and annual business plans.
• Own full P&L accountability for the Digital practice, including budget, forecast, and profitability goals.
• Monitor utilization targets and optimize team deployment in collaboration with PMO leadership.
• Ensure every engagement maintains target margin performance through proactive SOW review and approval.
• Partner closely with the PMO to manage utilization, project financials, and resource alignment against plan.

Go-to-Market & Partner Strategy:

• Lead Strategic Account Planning sessions to uncover growth within existing accounts and inform solution strategy.
• Collaborate with Sales leadership to define revenue goals and GTM blueprints, ensuring alignment between Digital, Sales, and Marketing.
• Partner with Marketing on digital messaging and enablement, ensuring unified campaigns with platform partners.
• Support the Proposals team in large RFPs, providing technical and commercial insights that drive winning strategies.

Partner Relationship Management:

• Drive partner status advancement (e.g., toward ServiceNow Elite), ensuring compliance with certification, CSAT, and reporting standards.
• Represent company at partner flagship events (ServiceNow Knowledge, PKO, etc.) to elevate visibility and strengthen relationships.
• Ensure all licensing, influenced deals, and deal registrations are accurately captured and optimized for partner credit.
• Serve as the executive sponsor for company's strategic partnerships, including ServiceNow, Salesforce, and key data/cloud platforms.

Technical Delivery, PMO Collaboration & Talent Development:

• Hire, coach, and grow a high-performing on- and offshore team across ServiceNow, Salesforce, and Data disciplines.
• Partner with the PMO to establish delivery frameworks, governance standards, project completion rate methodology, and consistent execution across all projects.
• Champion a best-in-class delivery culture, advancing process maturity, knowledge sharing, and adoption of new platform capabilities.
• Promote cross-tower synergy through regular alignment sessions between Sales, Delivery, PMO, and Digital leadership.
• Oversee all aspects of technical delivery, ensuring architecture excellence, SLA compliance, and continuous innovation.

Innovation & Strategic Direction:

• Lead architecture governance and technology standards across all Digital offerings.
• Define the Digital roadmap and innovation agenda - expanding capabilities, improving systems and processes, and driving adoption of new technologies for customer advantage.
• Serve as a thought leader and trusted advisor to both clients and internal teams on digital transformation and platform strategy.

Customer Success, Risk & Governance:

• Maintain executive oversight of customer communications, satisfaction, and retention across Digital programs.
• Own risk management, escalation processes, and SLA compliance, ensuring transparency and proactive mitigation.
• Act as an executive sponsor for key clients, ensuring alignment of delivery outcomes with business objectives.

Interested?
Qualified candidates should send their resumes to bpritchett@vsoftconsulting.com

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

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