Today
Top Secret/SCI
Early Career (2+ yrs experience)
$70,000 - $110,000
IT - Software
Washing, DC (On-Site/Office)
Serve as a Level 1 Help Desk Technician to provide
Response to technical issues
Technical support to Data Engineers
Gather necessary information and respond to customer inquiries
Over email and through ticket-based software support desk systems
Recreate and diagnose issues reported by the client
Triage, track, and correctly route support and user requests across the team
Collaborate with engineering and product teams to resolve problems and find solutions
Coordinate/manage customer contact for product and user issues across a global user base
Ramp up new users on the product platform
Qualifications:
3+ years of experience providing Customer Support
Preferably on complex software platforms
Consistent execution with proactive communication
Experience working with analytical software platforms
Proficiency in scripting:
Python, PowerShell, and/or Bash
Experience using large-scale data to solve valuable business problems
Experience with Microsoft Office Suite
High understanding of the business process
Experience with Foundry is a plus
Active Secret Security Clearance
Job Type: Full-time
Salary: $70,000-$110,000
Job Type: Full-time
Experience:
Help Desk Support: 3 years (Preferred)
python scripting : 1 year (Preferred)
Bash and/or PowerShell: 1 year (Preferred)
analytical software platforms: 2 years (Preferred)
Security clearance:
Secret (Required)
Work Location: In person
Response to technical issues
Technical support to Data Engineers
Gather necessary information and respond to customer inquiries
Over email and through ticket-based software support desk systems
Recreate and diagnose issues reported by the client
Triage, track, and correctly route support and user requests across the team
Collaborate with engineering and product teams to resolve problems and find solutions
Coordinate/manage customer contact for product and user issues across a global user base
Ramp up new users on the product platform
Qualifications:
3+ years of experience providing Customer Support
Preferably on complex software platforms
Consistent execution with proactive communication
Experience working with analytical software platforms
Proficiency in scripting:
Python, PowerShell, and/or Bash
Experience using large-scale data to solve valuable business problems
Experience with Microsoft Office Suite
High understanding of the business process
Experience with Foundry is a plus
Active Secret Security Clearance
Job Type: Full-time
Salary: $70,000-$110,000
Job Type: Full-time
Experience:
Help Desk Support: 3 years (Preferred)
python scripting : 1 year (Preferred)
Bash and/or PowerShell: 1 year (Preferred)
analytical software platforms: 2 years (Preferred)
Security clearance:
Secret (Required)
Work Location: In person
group id: 90942178
