Help Desk

Help Desk

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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The Opportunity:
CACI is seeking a GETS Help Desk person to b e an integral part of a small team providing operations and maintenance support of Geospatial Intelligence Enterprise Tasking, Processing, Exploitation, and Dissemination Services (GETS) application.

Responsibilities:

• Synthesizes customer contractual needs and requirements into application test solutions
• Capture and analyze user's requirement to support operations and maintenance of application
• Understand customer business challenges and goals, and offer expert solution options to identify and develop opportunities for expansion
• Conducts Knowledge Management to maintain internal databases and GETS system records.
• Responds to customer requests for account support and technical assistance.
• Leverage troubleshooting experience to resolve issues, and the GETS System tool interface to manage customer accounts and settings
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Conduct root cause analysis at Tier I and II levels •
• Provide weekly updates on current and future activities
• Isolate and advise users on services and technical assistance available and coordinates the provision of such assistance
• Identify causes of job failures and provides consultation with regard to problem resolution
• Develop or provide support for the development of guidance and training materials and updates
• Provide support to testing activities for problem and incident resolution
• Support Corrective, Preventative and Adaptive maintenance to current operational baselines
• Adhere and support AGILE process based development
• Conduct development user testing and provide feedback and recommendations
• Coordinates with NGA's Orchestration Services and other external entities tracking schedules, backlog, release train processes and execution
• Coordinates with key stakeholders and Corrective, Adaptive, Preventative, and Perfective maintenance activities to provide cross-team integration, escalate impediments, and help manage risks •
• Interfaces with external ISP activities coordinating changes to infrastructure supporting GETS applications and services
• Maintain continuing education requirements for holding system administrative access

Qualifications:

Required:

• TS/SCI Security Clearance and willingness to obtain Polygraph
• Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education,
• With 14 years or more of professional experience; or 12 years of professional experience with a related Masters degree.
• Facilitating all phases of applications sustainment, maintenance, testing and deployment activities, independent of supervisory guidance
• Experience coordinating with external entities tracking schedules, backlog, release train processes and execution
• Experience with cross-team integration efforts
• Experience briefing senior leaders and government stakeholders
• Experience with geospatial information systems Experience conducting training to 10-20 students Experience utilizing JIRA

Desired:

Insert 3-5 bullet points here

• Experience utilizing Geospatial Intelligence Enterprise Tasking, Processing, Exploitation, and Dissemination Services (GETS) in analyst capacity
• Experience utilizing SPLUNK to pull reports

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here .

The proposed salary range for this position is:
$58,500 - $122,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.