Today
Unspecified
Early Career (2+ yrs experience)
$50,000 - $58,000
IT - Support
Indianapolis, IN (On-Site/Office)
The Tier 2/VIP Desktop role would be responsible for assisting our EVPs & SVPs with IT issues and general support. In addition, support board meetings, global economic summits, and large-scale high visibility meetings. Monitoring, triaging, and closing tickets. Strong communication skills and ability to provide white glove service and translate technical data for executive users
Qualifications
Education:
• Bachelor’s Degree, preferably in Business Administration, Computer Science, Information Technology or:
• 5 years of experience with IT Certifications (ITIL, CompTIA, A+, Fundamentals)
• Dedication to ongoing continuing education.
Experience:
• 5-7 years of proven experience within IT engineering or System Administration
• Knowledge of ITSM and ITIL processes including incident and problem management
• Excellent knowledge of Active Directory, Identity and Access Management, Device Management and Endpoint security
• Excellent knowledge of Qualifications
Knowledge of:
• SaaS solutions
• Microsoft 365, CRM, SharePoint, SCCM, MDM (Mobile Device Management)
• System Admin experience
• iPhone & Mac Laptop equipment
• Conferencing equipment – VoIP, Zoom, MS Teams, Clickshare’s, Projectors
Ability to:
• Collaborate with other staff members, other government agencies, economic development organizations and businesses, as well as independently.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Qualifications
Education:
• Bachelor’s Degree, preferably in Business Administration, Computer Science, Information Technology or:
• 5 years of experience with IT Certifications (ITIL, CompTIA, A+, Fundamentals)
• Dedication to ongoing continuing education.
Experience:
• 5-7 years of proven experience within IT engineering or System Administration
• Knowledge of ITSM and ITIL processes including incident and problem management
• Excellent knowledge of Active Directory, Identity and Access Management, Device Management and Endpoint security
• Excellent knowledge of Qualifications
Knowledge of:
• SaaS solutions
• Microsoft 365, CRM, SharePoint, SCCM, MDM (Mobile Device Management)
• System Admin experience
• iPhone & Mac Laptop equipment
• Conferencing equipment – VoIP, Zoom, MS Teams, Clickshare’s, Projectors
Ability to:
• Collaborate with other staff members, other government agencies, economic development organizations and businesses, as well as independently.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
group id: 10105424
Accelerating IT transformation in the public sector
