Today
Secret
Unspecified
Unspecified
IT - Hardware
shaw air force base, SC (On-Site/Office)
Akima Systems Engineering is looking for a Service Desk Administrator to work on Shaw Air Force Base, SC. Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. The place of performance for this role is on-site at USARCENT G6 on Shaw Air Force Base in Sumter, SC.
This is a full-time on-site position. No remote or hybrid work schedule available. To join our team of outstanding professionals, apply today!
Responsibilities
Qualifications
Job ID
2025-19812
Work Type
On-Site
Company Description
![]()
Work Where it Matters
Akima Systems Engineering (ASE), an Akima company, is not just another federal systems support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At ASE, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, ASE provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, ASE delivers solutions in maritime IT, systems engineering, and integration across the Department of Defense and stands ready to help improve operational performance at a reasonable and sustainable cost.
As an ASE employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
This is a full-time on-site position. No remote or hybrid work schedule available. To join our team of outstanding professionals, apply today!
Responsibilities
- Install, operate, and maintain (O&M) Government-purchased software, hardware, servers, operating systems, and applications.
- Provide O&M, monitoring, and administrative support for classified (SIPRNET), unclassified (NIPRNET), and up to three additional networks (e.g., CPN-X, BICES).
- Perform daily maintenance and operations support for managed systems, RCC-SWA remotely administered servers, and local servers supporting USARCENT personnel.
- Ensure all physical and virtual servers remain in IA compliance; perform OS installation/configuration, patch management, health monitoring, backup/restoration, and antivirus updates per Army and DISA standards.
- Develop and maintain documentation and logical diagrams for the Virtual Desktop Infrastructure (VDI) on SIPRNET and NIPRNET, ensuring compliance with DISA STIGs.
- Monitor and implement compliance with NETCOM GCC, RCC-SWA, and vendor security patches, hotfixes, and Active Directory GPO directives.
- Administer and maintain Storage Area Network (SAN) infrastructure, including arrays, appliances, and fiber-channel switches.
- Maintain all networked system hardware and software (servers, routers, switches, load balancers, security devices, backup systems).
- Conduct and manage backup and archiving operations per DoDI 8500.2 and NIST SP 800-53; maintain one year of weekly and three months of daily backups.
- Establish and manage network/server monitoring programs aligned with RCC-SWA NETOPS capabilities using approved tools (e.g., ACAS, SolarWinds).
- Coordinate with USARCENT G-6 leadership and COR before making network changes or upgrades.
- Perform scheduled and emergency maintenance; respond on-site within two hours for outages impacting 10+ users or Command Group systems.
- Evaluate and remediate security risks; maintain compliance with all applicable STIGs.
- Support hardware/software disposal, sanitization, and archiving per system security plans.
- Coordinate installation, testing, and upgrades of Government-purchased network hardware/software in compliance with approved product lists.
- Develop and implement access control lists (ACLs) on routers, firewalls, and IDS; maintain permissions within Access Control Server for CNDSP and administrators.
- Utilize SCCM and IA tools to push IAVAs/IAVBs/IATTs patches; ensure compliance within 72 hours (or 30 days if unspecified); conduct ACAS/Nessus scans and report compliance to CNDSP.
- Maintain all USARCENT IT assets in Army-directed systems of record (e.g., eMASS).
- Install, configure, and manage CAC-enabled printers, scanners, and multifunction devices.
- Provide Tier II Service Desk and desk-side support per SLA timelines in Technical Exhibit 2.
- Create and maintain baseline workstation images for NIPRNET, SIPRNET, and up to three additional networks; ensure STIG compliance and user account management.
- Install, operate, and maintain SWA Domain Controllers; manage GPOs, DNS, and replication with RCC-SWA coordination.
- Provide security authentication and access control for all database servers.
- Administer SQL databases and manage all USARCENT SQL requirements.
- Support systems administration for NIPRNET and SIPRNET physical/virtual SQL clusters.
- Maintain and test the SQL Disaster Recovery Plan; perform regular backups and restores.
- Enforce RMF policies through security baselines and continuous monitoring.
- Ensure SQL servers remain current with the latest Microsoft security patches and updates.
Qualifications
- Minimum 3 years of experience as a system administrator. At a minimum certification IAW DoD 8570.01-M, DoDD 8140, or the latest authoritative policy.
- Required: CompTIA Security +, DoD 8570 IAT Level II baseline certification.
- Active Secret Clearance.
Job ID
2025-19812
Work Type
On-Site
Company Description
Work Where it Matters
Akima Systems Engineering (ASE), an Akima company, is not just another federal systems support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At ASE, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, ASE provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, ASE delivers solutions in maritime IT, systems engineering, and integration across the Department of Defense and stands ready to help improve operational performance at a reasonable and sustainable cost.
As an ASE employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
group id: 10119288
Be part of something bigger. With Akima, you’ll enjoy the agility and autonomy of working for a small business, while also being supported by an enterprise over 10,000 employees strong. Career growth and opportunity? Look no further.
