OPERATIONAL SUPPORT TECHNICIAN, 0303

POSITION OVERVIEW

This position advertised has been exempted from the federal civilian hiring freeze.

Current FBI employees are ineligible to apply if serving under the same conditions as that for which is advertised, including:

• Appointing organization (FBI)
• Type of position (full-time, part-time, etc.)
• Same or higher grade
• Duty location (city or state)
• Type of appointment (permanent, temporary, etc.)

All federal employees who opted into the Deferred Resignation Program (DRP) MUST resign prior to appointment in their new position.

Job Opening: 61747
Opening Date: October 21, 2025
Closing Date: November 4, 2025 at 11:59 pm (ET)

Job Title Operational Support Technician

Full Performance Level GS-8

Division All Field Office Divisions

Location This job opening will be used to fill vacancies in all Field Office and Resident Agency locations nationwide. Please select your location preference(s) based off the Field Office's Headquarters City location.

Working Hours Will vary - selectees may be required to work shift work including nights, weekends, and holidays as needed by the Field Office.

Job Type Full Time/Permanent

Who May Apply All U.S. Citizens

Number of Positions Available Multiple

Questions FBI_FOStaffing@fbi.gov

Salary
GS-5: $34,454.00 - $44,786.00

GS-6: $38,407.00 - $49,927.00

GS-7: $42,679.00 - $55,486.00

GS-8: $47,265.00 - $61,449.00

NOTE: The salaries listed above are the base rate of pay for federal employees on the General Schedule (GS) pay scale.

A complete list of pay tables factoring in locality pay (based on geographical area) can be found on OPM.gov.

Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications.

Please ensure to specify your location preference(s) when applying. Your application will only be considered for the location preference(s) that you have selected. If there is only one Division you are interested in, please mark that Division for all of your choices.

This job opening will be used to fill OST positions across the 56 FBI Field Offices. Due to the fluidity of vacancies, there is no guarantee which Field Offices will have openings within the time frame of this announcement. As vacancies become available, hiring managers with a vacancy will receive a list of eligible applicants for their location. Applicants may be contacted directly by the Division if/when there is a vacancy. This job opening will be available quarterly during Fiscal Year 2026.

KEY REQUIREMENTS

• Must be a U.S. citizen
• Must be able to obtain a Top Secret-SCI clearance
• Some travel may be required

PHYSICAL DEMANDS

Work is typically sedentary. However, the position may require some walking, standing, stooping, bending, and/or carrying of items on a recurring basis. As needed, may be required to lift items up to 50 pounds.

WORK ENVIRONMENT

The environment involves everyday risks or discomforts that require normal safety precautions. The work area is adequately lighted, heated, and ventilated. Some work may require the use of protective biological hoods, gloves, and specially fitted masks because of high risks of potential exposure to biological contaminates. The incumbent of this position may be required to work all shifts based on the needs of the office.

MAJOR DUTIES

• Provides administrative and clerical support to various staff members of the Field Office in order to accomplish organizational goals and missions.
• Operates switchboard to provide assistance; takes messages or directs calls to the proper person.
• Refers telephonic complaints and inquiries from outside sources and the general public to higher grade level employee for appropriate action. If complaint is within another agency's purview, refers caller to that agency or accepts the information and promptly apprises the agency.
• Serves as WebTA Time Keeper to ensure all records are accurate and complete by the closing date of each pay period.
• Manipulates automated information systems to perform duties associated with the retrieval of information from FBI, state, and local law enforcement databases and commercial computerized information systems. Disseminates information to those involved in the investigation during course of normal work operations, and on occasion, during planned interagency activities and special operations in the office of assignment.
• Ensures the physical security of office premises to include any storage areas or auxiliary parking facilities. Confirms alarms are operational, and monitors alarm systems. Personally conducts, or ensures inspections are made to verify doors and windows are properly locked; office safe and file cabinets containing official records and materials are secured; files, correspondence, keys, equipment and instruments are safeguarded; and all confidential trash is removed for destruction. Responds appropriately to triggered alarms and any security violations. May serve as COMSEC custodian, responsible for the receipt, custody, transfer, safeguarding, accounting, and destruction of COMSEC material.
• Provides training and guidance to others on various facets of work performed.

QUALIFICATIONS AND EVALUATIONS

Please ensure that your specialized experience and requirements are clearly identifiable in your resume. Your application will be evaluated using the FBI's Candidate Rating Procedures. Your resume and supporting documents will be reviewed to verify that you meet the job qualifications listed in this announcement and will be compared against your responses to the online assessment questionnaire. If your self-assessment in the vacancy questions is not supported by details in your resume or supporting documents, you may be disqualified from the Most Competitive category. Veterans' preference will be applied. Applicants must meet the qualification requirements by the closing date of this announcement.

If you are deemed Most Competitive, you will be referred to the selecting official for further consideration.

Specialized Experience (SE)

GS-5: Applicant must possess at least one (1) year of SE equivalent to the GS-4 grade level. SE is defined as follows:

• Performed clerical support functions for an office.
• Operated telecommunications equipment such as phone, radio, computer, fax, etc., to provide assistance.
• Utilized computers to type documents and/or forms.

GS-6: Applicant must possess at least one (1) year of SE equivalent to the GS-5 grade level. SE is defined as follows:

• Created and maintained records and files in accordance with policies and procedures.
• Utilized computers to type documents and/or forms.
• Communicated with internal staff and/or outside entities to obtain and/or provide information.

GS-7: Applicant must possess at least one (1) year of SE equivalent to the GS-6 grade level. SE is defined as follows:

• Created, maintained, and disposed of records and files in accordance with policies and procedures.
• Retrieved information/data from a variety of databases.
• Communicated with internal staff and outside entities to obtain, verify, and provide information.
• Conducted physical security checks of the premises and/or took security measures to protect sensitive information.

GS-8: Applicant must possess at least one (1) year of SE equivalent to the GS-7 grade level. SE is defined as follows:

• Created, maintained, and disposed of records and files in accordance with policies and procedures.
• Manipulated automated information systems to retrieve information from a variety of databases and recommended changes or improvements to enhance database(s).
• Initiated and maintained liaison with internal and external sources to obtain, verify, and provide information; and, provided assistance to those seeking immediate help.
• Conducted physical security checks of the premises and ensured sensitive information was protected and secured.
• Performed audits of records and resolved discrepancies or omissions; revised previously entered information to ensure consistency, accuracy, and conformance to policies.

Education

All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:

GS-5: Applicant must have a at least four (4) years of education above the high school level. One year of full time academic study is defined as 30 semester hours, 45 quarter hours (or the equivalent in a college or university), or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.

GS-6: Applicant must have a bachelor's degree.

GS-7: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.

GS-8: Education may not be substituted for specialized experience at this grade level.

Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.

HOW TO APPLY

For detailed instructions related to applying, uploading documents, withdrawing an application or updating your application, please review instructions on . If applying online is a hardship, please use the contact information listed in the vacancy announcement prior to the closing date for assistance.

REQUIRED DOCUMENTS

To apply to this position, interested applicants must provide a complete application package by the closing date which includes:

A two-page resume that outlines relevant work experience and associated start and end dates. Resumes exceeding two pages will not be considered.

A complete assessment questionnaire
Other supporting documents (if applicable):

• College transcripts, if qualifying based on education or if there is a positive education requirement
• Notification of Personnel Action, SF-50; not applicable to current FBI employees
• Most recent Performance Appraisal; not applicable to current FBI employees
  Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later
• Memorandum for Record (MFR): Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation:
  • Percent of time worked in the particular position (cannot conflict with main duties.
  • The month/year work began
    Frequency worked (i.e., daily, monthly, etc.)
  • Specific duties performed

Attach the Memorandum for Record to your application in the "Cover Letters and Attachments" section of My Career Tools on the Careers Home page. Please upload the attachment as type "Other."

While applicants might see these documents in their profile, HR Specialists may be unable to access them. Therefore, all applicants MUST upload another copy to ensure that staffing units can review the complete application.

Please note: Failure to provide the necessary and relevant information required by this vacancy announcement may disqualify you from consideration. Incomplete applications will not be supplemented with additional requests for information; your application will be evaluated solely on the information you submit. You must complete the application process and submit all required documents by 11:59 p.m. (ET) on the announcement's closing date.

WHAT TO EXPECT NEXT

Once your complete application is received, we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.

ADDITIONAL INFORMATION

• The FBI is in the Executive Branch of the federal government. It is one of the components of the Department of Justice (DOJ). The FBI is the principle investigative arm of the DOJ. All FBI positions are in the excepted service.
• Applicants must be U.S. citizens and consent to a complete background investigation, urinalysis, and polygraph. You must be suitable for Federal employment; as determined by a background investigation.
• Positions with fitness for duty requirements or those that require international travel may require proof of certain vaccinations.
• Management may select any grade for which this position has been announced.
• Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for an actual assignment and performance of higher-level duties.
• If you are selected, you will be required to serve a two-year probationary period. Probationary employees are precluded from being considered for all job opportunities until 12-months of their 24-month probationary period has concluded. Probationary Employees may be considered for competitive vacancies that are advertised within their respective division or field office after serving 90 days within the FBI.
• Due to the merger of the legacy Memphis and Knoxville Field Offices (FO) and the establishment of the Nashville FO, some positions may be permanently relocated at a future date. Please consider this when applying to this position.

Veterans' Preference

If you are entitled to veterans' preference, you should indicate the type of veterans' preference you are claiming on your resume and application. Your veterans' preference entitlement will be verified by the employing agency.

Nepotism

Nepotism is the act of favoring relatives in the hiring process and is prohibited by law. Public officials are prohibited from hiring or promoting relatives or relatives of officials in their chain of command, as well as actively or indirectly endorse a relative's appointment or promotion. During the hiring process, all selected candidates and FBI hiring managers will be required to certify they are not related to anyone involved in the hiring process.

Reasonable Accommodation

The FBI provides reasonable accommodations to qualified applicants with disabilities. If you require a reasonable accommodation during the application and/or hiring process, please contact the Office of Equal Employment Opportunity Affairs (OEEOA) Reasonable Accommodation (RA) Program by email at REASONABLE_ACCOMMODA@fbi.gov, phone at 202-324-2158, or fax at 202-324-3976. This email address is for reasonable accommodation requests only. Do not send applications or unrelated inquiries to this address, as they will not be considered.

Equal Employment Opportunity

The FBI is an Equal Opportunity Employer, and all qualified applicants will receive consideration for this vacancy. Unless explicitly authorized by law, selection will be made without regard to, and there will be no discrimination because of, color, race, religion, national origin, marital status, parental status, physical or mental disability, genetic information, age (40 or over), sex, pregnancy and related conditions, or on the basis of personal favoritism, or any other non-merit factors.

Benefits

The Bureau matches your dedication with a commitment to professional growth, a supportive work environment, and a robust benefits package that prioritizes you. As a member of our team, you'll enjoy comprehensive health and life insurance benefits, paid vacation, sick leave, and federal holidays. For more details about benefits available to all federal employees, visit the Office of Personnel Management's .