Unified Communications Engineer

Position Title : Unified Communications Engineer
Position Type: Onsite
Location: Annapolis Junction, MD
Clearance: Top Secret / SCI or SCI eligible

Waypoint's customer is seeking a Unified Communications Engineer to support the design, enhancement, and maintenance of enterprise communications infrastructure within a secure classified environment. This role requires hands-on engineering expertise in Unified Communications (UC), LAN/WAN technologies, and system integration to ensure resilient, scalable, and secure collaboration services across the enterprise.

Responsibilities:

• Review and analyze the existing Unified Communications (UC) infrastructure and provide recommendations for improvement and modernization.
• Engineer new UC solutions to meet emerging requirements and design enhancements to existing UC services, including identifying and planning hardware refresh cycles.
• Perform Analyses of Alternatives (AoA) for periodic UC hardware refreshes while following established Change Management processes.
• Create and document network configurations, ensuring accurate and detailed technical documentation for all changes and implementations.
• Conduct design, project management, acceptance testing, and vendor evaluation activities to ensure solution quality and compliance.
• Collaborate with internal and external stakeholders to determine communications requirements, prepare detailed engineering specifications, and ensure functional performance objectives are met.
• Ensure accuracy, completeness, and compliance of all systems documentation and configuration records.
• Support the design, installation, testing, and operationalization of UC system components, ensuring interoperability across enterprise systems.
• Participate in all aspects of service delivery - from feasibility and connectivity assessments to technical and operational documentation preparation.

Qualifications:

• Must possess an Information Assurance Technical (IAT) Level III certification (per DoD 8570 requirements).
• Demonstrated experience utilizing trouble ticket systems such as ServiceNow or equivalent.
• Strong customer service orientation with excellent written and verbal communication skills.
• In-depth knowledge and understanding of LAN/WAN and Unified Communications (UC) technologies, tools, and services.
• Proven experience functioning as a Network Administrator in an enterprise or DoD environment.
• Ability to multitask and work efficiently in a dynamic, fast-paced operational setting.
• Professional-level Cisco certification (e.g., CCNP, CCIE) highly desired.
• Strong analytical and problem-solving abilities with a high level of attention to detail and accuracy.

Desired:

• ITIL v4 Foundations certification or equivalent.
• Experience with cloud-based Unified Communications solutions (e.g., Microsoft Teams, Cisco Webex Cloud).
• Relevant security certifications focusing on networking and unified communications (e.g., CCNP Security, CASP+).
• Experience supporting or integrating Video Teleconferencing (VTC) systems within enterprise UC platforms.
• Effective interpersonal communication skills, both verbal and written.