Change Management Analyst, Consolidation

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™

ASRC Federal Technology Solutions (AFTS) is seeking a Change Management Analyst with consolidation experience, preferably in a federal government/government contracting environment. AFTS was recently awarded the FCC Contact Centers Support Services program with a mission to consolidate three (3) disparate Contact Centers into a single, more effective, coherent whole that aligns with the FCC's (Federal Communications Commission) organizational goals. This role will be primarily on-site in Gettysburg, PA, engaging with stakeholders but has some opportunity for remote work.

Innovation, continuous process improvement and collaboration are inherent in our culture at ASRC Federal. Apply today if this describes the environment where you are impactful and thrive. We offer an excellent benefits package that includes certification reimbursement, matching 401k with immediate vesting and so much more.

Requirements:

• Bachelor's degree (preferably in business, organizational development or leadership but all degrees will be considered).
• 3-5 years of experience in change management, organizational development, or communications.
• Permanent Residency or US citizenship is required to obtain the federal government Public Trust clearance.
• Experience consolidating independent contact centers is desired/a strong plus.
• Experience developing assessments, change management strategies and providing solutions to barriers such as resistance, ambiguity, etc.
• Experience identifying and mitigating risk.
• Excellent written and presentation skills, providing progress to corporate leadership and agency leadership.
• Experience utilizing the training function provided to achieve a high-functioning, single-minded contact center.

Responsibilities:

• Develop and execute change management strategies and plans that maximize employee adoption and minimize resistance.
• Conduct stakeholder analyses and assess organizational readiness for change.
• Collaborate with project managers, technical teams, and leadership to integrate change management activities into project plans.
• Support communication planning, content development, and delivery to promote awareness and engagement.
• Monitor and evaluate the effectiveness of change management activities, providing feedback and recommendations for continuous improvement.
• Track and report change adoption, utilization, and performance metrics to leadership.
• Identify risks and resistance related to change efforts and develop mitigation strategies.
• Facilitate workshops, focus groups, and feedback sessions with stakeholders to ensure open communication and alignment.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.