Systems Administrator

**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

Make a difference every day-secure today, shape tomorrow.

We're looking for a dedicated Systems Administrator to join our mission-driven team supporting a key intelligence customer in Springfield, VA. In this role, you'll be at the frontline of critical IT operations-ensuring end users stay connected, secure, and productive in a fast-paced, high-impact environment.
What You'll Do:

As a Tier 2 Desktop Support Technician, you'll be the go-to expert for deskside support, helping to install, troubleshoot, and maintain the IT hardware and software that our end users depend on. From secure laptops and VTCs to printers and tablets, you'll keep things running smoothly and securely.

Your day-to-day responsibilities will include:

• Responding to and resolving user incidents, issues, and service requests (IMACD).
• Supporting and maintaining a wide range of devices: workstations, VoIP, tablets, laptops, DVTCs, printers, and more.
• Installing and configuring software packages using scripts and standardized processes.
• Managing hardware inventory and performing equipment setup and disposal.
• Escalating complex technical issues and collaborating with Tier 3 teams as needed.
• Training and assisting users in hardware and basic software use.
• Documenting processes, creating SOPs, and improving service delivery.
• Working with ServiceNow to track and resolve tickets and fulfill IT service requests.

What You Bring to the Table:

• Active TS/SCI Clearance with the ability to obtain a CI Polygraph.
• Solid troubleshooting and communication skills-you're the kind of person who owns the problem and sees it through.
• Comfortable supporting a wide variety of technologies, such as:
  
  • Windows (7 & 10), Microsoft Office Suite
  • VDI and Thin Client environments
  • KVMs, VTCs, AV equipment
  • Printers, fax, scan, and other peripherals
• Experience with tools like Citrix, SMS, SCCM, and ServiceNow.
• Ability to lift, carry, and install IT hardware and work across a large campus.
• Strong documentation, time management, and organizational abilities.

Required Certifications & Knowledge Areas:

• DoD 8570.01M Certification: (A+, Network+, Security+, or similar)
• ITIL v3 Foundations (or willingness to obtain)
• Technical writing and SOP documentation skills

Preferred Qualifications:

• Experience in a mission-critical government or military environment.
• Hands-on experience supporting secure devices in a VDI ecosystem.
• Proven ability to balance multiple priorities and respond quickly to shifting demands.

Education & Experience:

• Bachelor's Degree OR equivalent experience
• 3+ years of relevant IT support experience

Why Join Us?

You won't just be fixing issues-you'll be keeping missions running. Every workstation you configure, every ticket you close, and every user you support contributes to the success of a larger national security mission.

If you thrive in a fast-paced environment, love solving complex technical challenges, and want to work with a team that values precision, accountability, and continuous improvement-we'd love to meet you.

Additional Information

• All your information will be kept confidential according to appropriate guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $120-130k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Consulting is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.

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