Citrix Systems Administrator

Absolute Business Solutions Corp (ABSC) is not just another tech company. Were a community of innovators, engineers, analysts and business professionals working together with our customers to tackle the most complex challenges. For more than 20 years weve supported critical Department of Defense (DoD), Intelligence Community (IC), Federal Civilian missions and global, multi-national corporations. We specialize in supporting our clients in the Intelligence, Technology, Defense, Artificial Intelligence and Machine Learning (AI/ML), and Data Science fields. As we continue to grow at a rapid pace, we need some amazing new professionals to join our team.

ABSC is seeking a Citrix Systems Administrator to support DIA's National Media Exploitation Center (NMEC) under our 10-year DOMEX Technology Platform (DTP) contract (TO4). In this role, you will provide operations support to customers across multiple geographic locations. You will provide operations and maintenance support to existing Citrix VDI environments across multiple enclaves and assist with the implementation of new solutions. You will help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems. You will work in a team environment to ensure mission needs are met for internal and external customers.

This is a 100% on-site position. All work must be performed at the customer site in Bethesda at the Intelligence Community Campus (ICC-B).

Security Clearance Required: TS/SCI (eligibility) with the willingness to obtain and maintain a CI polygraph.

Responsibilities:

• Individuals in this role will be required to perform remote administration of servers located in offsite data centers.
• Provide Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include; Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront.
• Monitor Citrix infrastructure and identify system anomalies before they impact customers to include storage availability/capacity, network connectivity, database health, and other daily health checks as required.
• Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements.
• Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity.
• Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment
• Implement major system upgrades as designed and approved
• Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications
• Perform periodic backup and restoration of servers
• Monitor desktop capacity to size the environment based on typical usage trends
• Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Establish comprehensive availability and capacity management solution using lessons learned
• Develop solutions to technical issues.
• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
• Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control.
• Update operations and monitoring documentation for 24/7/365 IT watch personnel.
• Provide mentorship and training for junior team members.

Requirements:

• Requires a Bachelors degree and at least 8 years of relevant experience. Additional years of experience may be considered in lieu of degree.
• Generally has 4+ years of experience supervising or leading teams or projects.
• Experience with interacting with customers to handle service inquiries and problems.
• Experience working as a Tier 3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software.
• Knowledge of IC IT standards and best practices.
• Extensive knowledge of Citrix technologies to include, XenDesktop, XenApp, NetScaler, and StoreFront.
• Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology.
• Experience with rapid testing, validation, and deployment of new baseline images
• Extensive experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues impacting the customer experience
• Experience with Scripting/Automation
• Experience troubleshooting issues in a growing environment.
• Time management skills.
• Strong oral and written communications skills.
• Track record of working effectively within a team, and support to peers toward improved processes and results.
• Experience with support ticket management systems.
• Experience mentoring others and/or supervising others.
• Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP along with an appropriate computing environment (CE) certification)

Desired Qualifications

• Citrix Certified Administrator (CCA)
• ITIL Foundation Certification

Salary is commensurate with experience. Salary range for this requisition is $140k - $225k annual.

Who we are:
ABSC is a technology and services company that combines the agility of a small business with proven processes refined over more than two decades in business. We specialize in supporting public sector clients in the Intelligence, Defense, Health, and Safety areas. Our team stands ready to deliver the next generation of programs, personnel, and solutions to help advance our federal government customers driving innovation, agility, and security across all mission areas.

Some of our benefits include:

• 4 weeks of PTO plus 11 Federal Holidays
• Retirement Planning 401k Fully Vested with Match
• Tuition Assistance Program Annual contributions to help you pay down your loans
• Annual Health and Wellness Allowance buy an Apple Watch, a treadmill, or hit the gym on us
• Career Development Annual Funds to spend on Education and Training
• Volunteer Time Off Annually, all employees can spend 8 hours directly supporting a charity of choice
• Charitable Match ABSC matches an employees donation to a qualifying charity
• Paid Parental Leave Employees receive 3 weeks of paid parental leave at 100% pay
• Referral Program We pay for internal and external referrals!
• LOV Awards Earn bonus awards throughout the year from our Living Our Values awards program

Apply to join our team today! We are always looking to grow our team - if you know someone who is seeking a new career opportunity, please share this job opening with them. ABSC offers generous external referral bonuses. You dont need to be an employee to benefit from our Referral Program.

*ABSC is a proud V3, Virginia Values Vets, member which recognizes our commitment to hiring Veterans. If you are a veteran, please be sure to include that in your application.*

Equal Opportunity Employer, including veterans and individuals with disabilities.