Network Operations Technician - Cape Cod SFS

Our client is currently seeking a Network Operations Technician - Cape Cod SFS

**This is a 5 year contract position.

**End client is the US Space Force

**This position requires an active CompTIA Security + certification, (or to meet the DoD 8570 IAT Level 3 baseline certification)

**This position requires an active Secret or Top Secret clearance, (can hold up to TS/SCI)

**This position is fully on-site in Bourne, MA

This job will have the following responsibilities:

• -Multi-disciplined network engineer with experience observing legacy network behavior and comparing against baseline performance.
  
  -Creates and responds to incident tickets and performs network triage per SOPs and knowledge articles.
  
  -Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software, or system functional specifications. -Analyzes, troubleshoots, and resolves issues with IT infrastructure, including user systems, servers, storage, and network connectivity.
  
  -Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
  
  -Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment.
  
  -Supports new infrastructure projects.
  
  -Maintains all configuration documentation for assigned infrastructure.
  
  -Performs system patching and IAVA patches to network routers and switches.
  
  -Performs Cisco or equivalent and software upgrades.
  
  -Develops and updates configuration templates for switch and router installs.
  
  -Applies configuration templates for initial switch and router installs.
  
  -Troubleshoots systems document failures and accessibility problems within the network to our services.
  
  -Monitors network performance against current outages.
  
  -Develops and leverages network TTPs and SOPs to closed tickets.
  
  -Provides training as required on network operations TTPs and SOPs.
  
  -Supports engineering designs data calls.
  
  -Supports new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
  
  -Works independently with some supervision.
  
  -Performs Network ticket resolution.
  
  -Uses administrative access to the network to stage new switches, router.
  
  -Uses administrative access to network components to research errors, incidents, problems, and to perform incident analysis and identify potential problems.
  
  -Routes Service Requests to the appropriate organization required for incident resolution.
  
  -Performs root cause analyses.

Qualifications & Requirements:
Degree: Technical BA/BS

• Experience: 5 years w/Bachelors degree
• Commensurate: High School diploma or Associate degree with a minimum 7 years performing as a Network Operations Technician supporting large, complex networks in a Network Operations Center environment

Specific Skills:

• - Experience supporting DoD projects, specifically network modernization projects
• - General user capabilities of Microsoft software applications required primarily Project, Excel, PowerPoint & Word and Microsoft Teams or SharePoint
• Preferred: ITIL v3 or ITSM experience; CCNA; Juniper
• Certifications: DoD 8570 IAT III Baseline Certification (Security + or CCNA-SEC)
• Clearance: Secret