PC Technician (SR)

Overview

Goldbelt Hawk designs, develops, and implements comprehensive solutions for problem spaces, including computer security, scalable architectures, advanced analytics, artificial intelligence, and network/data center operations. Specializing in local and enterprise-level incident response and forensic analysis, Hawk's personnel deliver threat analysis and reporting while implementing solutions based on mature planning and development practices.

Summary:

The Senior PC Technician supports users in a fast-paced operational environment. Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership.

Responsibilities

Essential Job Functions:

• Manages and provides day-to-day support for End User Devices that provide local or remote access, whether using wired or wireless connectivity
• Oversees Jr technicians; provides status of ongoing technical initiatives
• Provides troubleshooting and resolves technical issues
• Conducts application and data migration necessary as a result of hardware or software IMAC or re-installation
• Troubleshoots and repairs software and network connectivity issues
• Builds, configures, and tests IT equipment in accordance with applicable standard hardware configuration(s), software image(s), procedures, and specific requirements
• Plans, engineers, coordinates, installs, and/or manages equipment installations
• Recommends upgrades to and replacements in accordance with policies and procedures
• Integrates, tests, and verifies remote access hardware and software
• Supports approved peripheral devices
• Interfaces directly with customers to provide training and to resolve issues related to services
• Provides telephony instrument services
• Provides IMAC services
• Coordinates with the Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, and/or Engineering and the requesting organization
• Conducts pre-install and site surveys as necessary
• Makes use of Remedy for receiving, documenting, and closing tickets
• Updates management tools as required
• Makes use of available tools to troubleshoot and resolve issues such as SCCM, McAfee, InTune, Forescout, Tivioli, and/or Hypori
• Provides telephony instrument services including, but not limited to, provision telephones, configures and connect VoIP telephones, key secure equipment, change the usernames, enable and disable extension mobility, and activate and deactivate telephone features
• Manages and provide day-to-day support for VDI clients
• Integrates, tests, and verifies VDI client hardware and software with USSOCOM's VDI standard client image
• Recommends upgrades to and replacements for hardware and software utilized by VDI clients

Qualifications

Necessary Skills and Knowledge:

• Demonstrated expertise in diagnosing and resolving hardware, software, and network connectivity issues in a fast-paced operational environment
• Proficient in supporting end-user devices, including desktops, laptops, VDI clients, and associated peripherals
• Skilled in system imaging, configuration, and deployment using tools and other enterprise management platforms

Minimum Qualifications:

• Bachelor's of Science, Technical Field preferred, or 8 years' experience as a PC Tech
• Minimum 3 yrs experience with Remedy or similar ticketing software
• IAT 2
• TS/SCI security clearance required

Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.