System Admins - Polygraph

The Judge Group is looking for technical staff to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services. The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently

Min requirements:

• TS/SCI Clearance with polygraph
• Bachelors Degree in System Engineering, Computer Science, Information
• Systems, Engineering Science, Engineering Management, or related discipline.
• Seven (7) years experience as a System Engineer in programs or contracts of similar scope, type and complexity.
• Five (5) years of additional System Engineering experience may be substituted for a bachelor's degree for a total of 12 years experience.

Experience with:

• Online and telephone customer support
• Public Key Infrastructure (PKI)
• Attribute Based Access Control (ABAC)
• Entitlements Management LDAP directories to SQL and basic database querying abilities RESTful services Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
• Linux operating systems

Ability to:

• Analyze system applications and perform troubleshooting.
• Understand and communicate complex software systems.
• Modify Confluence pages and write technical documentation to support customers.
• Assist with educating/training customers on software capabilities.
• Assist with understanding and defining customer needs.
• Work independently