Yesterday
Secret
Early Career (2+ yrs experience)
$110,000
No Traveling
IT - Support
Washington, DC (On-Site/Office)
DCI Job Requirement for:
L1 Help Desk Technician
Location: Washington, D.C.
Job Description:
• Serve as a Level 1 Help Desk Technician to provide
o Response to technical issues
o Technical support to Data Engineers
• Gather necessary information and respond to customer inquiries
o Over email and through ticket-based software support desk systems
• Recreate and diagnose issues reported by the client
• Triage, track, and correctly route support and user requests across the team
• Collaborate with engineering and product teams to resolve problems and find solutions
• Coordinate/manage customer contact for product and user issues across a global user base
• Ramp up new users on the product platform
Qualifications:
• 3+ years of experience providing Customer Support
o Preferably on complex software platforms
• Consistent execution with proactive communication
• Experience working with analytical software platforms
• Proficiency in scripting:
o Python, PowerShell, and/or Bash
• Experience using large-scale data to solve valuable business problems
• Experience with Microsoft Office Suite
• High understanding of the business process
• Experience with Foundry is a plus
Active Secret Security Clearance
Job Type: Full-time
Salary: $70,000-$110,000
L1 Help Desk Technician
Location: Washington, D.C.
Job Description:
• Serve as a Level 1 Help Desk Technician to provide
o Response to technical issues
o Technical support to Data Engineers
• Gather necessary information and respond to customer inquiries
o Over email and through ticket-based software support desk systems
• Recreate and diagnose issues reported by the client
• Triage, track, and correctly route support and user requests across the team
• Collaborate with engineering and product teams to resolve problems and find solutions
• Coordinate/manage customer contact for product and user issues across a global user base
• Ramp up new users on the product platform
Qualifications:
• 3+ years of experience providing Customer Support
o Preferably on complex software platforms
• Consistent execution with proactive communication
• Experience working with analytical software platforms
• Proficiency in scripting:
o Python, PowerShell, and/or Bash
• Experience using large-scale data to solve valuable business problems
• Experience with Microsoft Office Suite
• High understanding of the business process
• Experience with Foundry is a plus
Active Secret Security Clearance
Job Type: Full-time
Salary: $70,000-$110,000
group id: 90942178
