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SLA Manager

The Judge Group

Yesterday
Secret
Unspecified
Unspecified
Washington, DC (On-Site/Office)

JOB DESCRIPTION:

Key Responsibilities:
  • Advise the client on application development best practices and lead prioritization discussions.
  • Develop and maintain program strategic framework and manage feedback for continuous improvement.
  • Assess complex processes and identify opportunities for the use of advanced analytics and process automation.
  • Engage with client organizations to identify performance metrics for translation into a reporting system.
  • Implement analytic and automation process improvements and monitor their success.
  • Engage with stakeholders on the results of data analysis and guide through next steps.
  • Participate in daily Scrum meetings to provide status updates on assigned tasks.
  • Work with clients to define and track key performance indicators (KPIs) and performance metrics.
  • Develop dashboards and reports to enable data-driven decision-making at all levels of the client's organization.
  • Manage onboarding and update activities for client pipeline.
  • Develop documentation and training programs (job aids, user guides, live demonstrations) to train client personnel on developed analytic and automation solutions and encourage adoption.
  • Continuously solicit and respond to feedback to ensure that developed solutions address client needs.
  • Develop data processing and validation scripts to prepare data for downstream reporting, validate data quality, and reconcile identified issues

What You Will Need :
  • US Citizenship and the ability to obtain and maintain a federal Secret clearance
  • Bachelor's Degree
  • FIVE (5) or more years of relevant experience in data science, analytics, process automation, business analysis
  • Report to client site in Washington, DC, as instructed by stakeholder
  • Expert skills in stakeholder management.
  • Proficiency in managing application development backlog and working with product owner on defining and prioritizing requirements.
  • Strong communication/presentation skills and ability to explain technical topics to non-technical audiences.
  • Ability to design and deliver solutions independently and work collaboratively as part of a team.
  • Strong consulting skills: identifying and addressing client needs, building relationships, and driving initiatives forward.
  • Working knowledge of Tableau dashboards.
  • Working knowledge of SharePoint site management.

What Would Be Nice To Have :
  • Knowledge/familiarity with IT mission in the Federal space
  • Experience in managing ServiceNow custom application development
  • Experience with JIRA/Atlassian tools
  • Experience with Business Process Improvement or advising customers on how to optimize process through data modernization
group id: cxjudgpa
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About Us
The Judge Group is an international leader in talent solutions that specializes in bridging technology talent gaps. Judge Technical Services, a Judge company, participates in the National Industrial Security Program and can obtain, maintain and service clearances up to and including Top Secret. For decades, Judge has worked with clients across all aspects of the government, aerospace and defense, and commercial sectors. Our greatest asset is the talent we work with.

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Secret