Today
Top Secret/SCI
Early Career (2+ yrs experience)
Full Scope Polygraph
IT - Support
Columbia, MD (On-Site/Office)
Overview
A leading provider of COTS-based procurement and grants management solutions for the federal government, is seeking a Help Desk Technician. This will be a hands-on, customer-facing role that operates as part of a team. This is an exciting opportunity that offers the ability to work with passionate people, the opportunity for growth, and a real ability to make a significant impact on business.
Job Description
• Analyzing, troubleshooting and resolving issues
• Triaging and remediating tickets Communicating with technical and functional teams to remediate issues
• Communicating with Government users and Stakeholder teams to discuss tickets, outstanding issues, workarounds, and resolutions
• Supporting configuration management process
• Providing functional support for deployment activities
• Developing test scripts and conducting front end testing
Qualifications
• 3+ years of Technical Troubleshooting experience
• Possess a FSP
• Ability to work on site 8am to 4pm ET
Compensation
$120k-$160k
A leading provider of COTS-based procurement and grants management solutions for the federal government, is seeking a Help Desk Technician. This will be a hands-on, customer-facing role that operates as part of a team. This is an exciting opportunity that offers the ability to work with passionate people, the opportunity for growth, and a real ability to make a significant impact on business.
Job Description
• Analyzing, troubleshooting and resolving issues
• Triaging and remediating tickets Communicating with technical and functional teams to remediate issues
• Communicating with Government users and Stakeholder teams to discuss tickets, outstanding issues, workarounds, and resolutions
• Supporting configuration management process
• Providing functional support for deployment activities
• Developing test scripts and conducting front end testing
Qualifications
• 3+ years of Technical Troubleshooting experience
• Possess a FSP
• Ability to work on site 8am to 4pm ET
Compensation
$120k-$160k
group id: 10112344
Defining Company Culture
