Senior Technical Consultant, Platform - Federal

Senior Technical Consultant, Platform - Federal

Location: Maryland

Clearance: TS/SCI FSP

Job Description

The Role

The Sr.Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team - consulting with customers and configuring the ServiceNow Platform products based on configuration best practices - all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

• Creation and delivery of platform solutions that take in to account long term technical architecture, process design and ServiceNow technical standards
• Support the engagement efforts related to platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
• Advise customers in their efforts to take advantage of the ServiceNow Platform capabilities in their efforts to improve their existing processes
• Lead customer design workshops across multiple ServiceNow platform products and capabilities.
• Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Develop required integration components (SSO, LDAP, etc.) with multiple systems
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
• Juggle multiple and complex projects/initiatives
• Promoting continuous improvement practices for delivery/engagement materials
• Supporting specific sales activities when required
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
• Up to 50% travel annually, driven by customer needs and internal meetings

Qualifications

• Active TS/SCI Clearance with Full Scope Polygraph (FSP) Required
• 3 years of experience working in US federal agencies and environment with ServiceNow Government Community Cloud (GCC).
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• ServiceNow security experience including Vault, Edge Encryption and Data Privacy
• ServiceNow Domain Separation
• At least 5 years of hands-on configuration/development experience for complex, highly-capable, technologies - inclusive of integrations and portals
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Experience with data management, database design, and database concepts
• Experience working with self-hosted installations of the ServiceNow platform
• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• ServiceNow certifications Certified System Administrator (CSA), Certified Application Developer (CAD)
• Proven team player and team builder