Sr. Business Process Consultant - ServiceNow SPM / Enterprise Ar

Sr. Business Process Consultant - ServiceNow SPM / Enterprise Architecture (Federal)

Location: DC metro

What You'll Do in This Role

As a Sr. Business Process Consultant (SPM/Enterprise Architecture), you will be the functional and process expert on customer engagements-helping customers translate business requirements into configuration requirements using ServiceNow's Strategic Portfolio Management (SPM) and Enterprise Architecture (EA) solutions. Your goal: enable customers to accelerate outcomes, align IT with business strategy, and drive measurable value.

In this role, you will:

• Serve as the process expert for Enterprise Architecture workflows, leveraging ServiceNow EA products with a focus on configuration over customization.
• Drive EA and CSDM process definition, re-engineering, improvement, and gap analysis during workshops with key stakeholders.
• Lead customer design workshops centered on ServiceNow EA functionality.
• Guide customer process owners and SMEs in gathering requirements, using ServiceNow standard methods and collateral.
• Support documentation such as business requirement workbooks for functional solution design.
• Translate business needs into user stories, acceptance criteria, and testing strategies, while supporting customer review and approval.
• Advocate for the customer's needs throughout the engagement.
• Partner with technical resources to support solution testing, unit testing, and user acceptance testing.
• Act as a lead member of project teams, ensuring delivery of successful and substantive customer outcomes.
• Prepare polished, process-focused customer-facing deliverables.
• Manage multiple complex initiatives simultaneously.
• Promote continuous improvement in delivery and engagement practices.
• Support pre-sales activities as needed.
• Mentor and train peers within ServiceNow delivery and the partner ecosystem.
• Travel up to 50% annually, based on customer and internal needs.

Qualifications

To be successful in this role, you will bring:

• Experience leveraging or critically assessing how AI can be integrated into workflows, problem-solving, or decision-making (e.g., AI-powered tools, workflow automation, data-driven insights).
• Active U.S. TS/SCI clearance
• 5+ years of consulting experience with complex, global organizations.
• 7+ years of Enterprise Architecture experience as an implementer or in a program support role.
• Hands-on experience implementing enterprise architecture tools or platforms.
• Familiarity with Enterprise Architecture frameworks (e.g., TOGAF, IT4IT) and modeling methods (e.g., ArchiMate, BPMN).
• Understanding of how EA enables alignment of IT to business strategy.
• Proven ability to lead customer-facing projects and manage complex technical solutions.
• Strong knowledge of CSDM, ITOM, and ITAM (preferred).
• Familiarity with ServiceNow's SPM products (preferred).
• Experience with cloud computing, digital transformation, and modern IT architectures (preferred).
• Knowledge of the software development lifecycle (SDLC) and IT operations (a plus).
• Demonstrated ability to influence and consult with stakeholders, providing thought leadership and balanced options with pros/cons.
• Experience leading workshops, converting business requirements into configuration requirements, and writing Agile user stories.
• Excellent communication and facilitation skills, with proficiency in Visio, Word, and PowerPoint.
• Strong interpersonal skills, cultural awareness, and a customer-centric mindset.
• Proven team player and collaborator.

Preferred Certifications

• ServiceNow Administrator
• TOGAF (or equivalent Enterprise Architecture certification)
• ITIL v4 (a plus)