Today
Top Secret/SCI
Unspecified
Unspecified
IT - Support
San Antonio, TX (On-Site/Office)
SHIFT: SAT & SUN 6am - 8pm & MON 6am - 2pm (Training M-F 6 am-2pm) (36 hours)
• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Required Skills
• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Required Skills
- Customer service
- ServiceNow Ticketing System
group id: 10119960
