Today
Top Secret/SCI
Unspecified
Unspecified
Management
Arlington, VA (On-Site/Office)
The Judge Group is currently seeking a Sr. IT Operations Manager with an active TS/SCI for a classified customer. For immediate consideration email your resume to rkissinger@judge.com.
- Robbie Kissinger
Requirements:
Active TS/SCI clearance
Active CISSP and ITILv3 certifications
Hands on operations management experience in classified environments
About the Role
As a Senior IT Operations Manager, you'll lead enterprise-scale IT service delivery across 24/7/365 Service Desk, Network Operations, and Server Operations. You'll drive operational excellence, lead modernization initiatives, and ensure high availability of mission-critical systems in a dynamic, high-security environment.
Responsibilities
Minimum Qualifications
Preferred Qualifications
- Robbie Kissinger
Requirements:
Active TS/SCI clearance
Active CISSP and ITILv3 certifications
Hands on operations management experience in classified environments
About the Role
As a Senior IT Operations Manager, you'll lead enterprise-scale IT service delivery across 24/7/365 Service Desk, Network Operations, and Server Operations. You'll drive operational excellence, lead modernization initiatives, and ensure high availability of mission-critical systems in a dynamic, high-security environment.
Responsibilities
- Lead and mentor cross-functional teams supporting continuous IT operations, including service desk, network, and server infrastructure.
- Oversee incident response, root cause analysis, and resolution for unplanned outages, ensuring minimal disruption to services.
- Collaborate with engineering, security, and support teams to implement scalable solutions and drive continuous improvement.
- Manage operational tools and platforms such as ServiceNow, VMWare, ManageEngine, and NeuralStar.
- Foster a culture of trust, collaboration, and technical excellence across teams and stakeholders.
- Ensure compliance with governance frameworks and contribute to strategic planning and service delivery optimization.
Minimum Qualifications
- 5+ years of experience managing 24/7/365 IT operations teams.
- Active TS/SCI security clearance.
- Professional certifications: CISSP and ITILv3
- Hands-on experience with enterprise IT platforms and tools (e.g., ServiceNow, VMWare).
- Proven ability to lead in high-pressure environments and prioritize competing demands.
- Strong interpersonal and leadership skills, including mentoring and team building.
Preferred Qualifications
- Experience supporting foreign missions or federal agencies (e.g., Department of State).
- Demonstrated success in streamlining IT service delivery and operations.
- Familiarity with ITIL and PMI-based process improvement and governance frameworks.
- Track record of building trusted relationships with customers and internal teams.
group id: cxjudgpa
