Information Specialist II

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™

ASRC Federal is seeking an Information Specialist II to support a government customer in Gettysburg, PA.

Location: Onsite ( Monday - Friday )

Clearance: Public Trust

Summary: The ideal candidate will provide knowledgeable and responsive support to consumers contacting the FCC Call Center for assistance with licensing applications and complaint resolution. This role requires strong customer service skills, technical expertise in FCC systems, and the ability to interpret and communicate regulatory requirements in a clear and professional manner.

Duties and Responsibilities

• Respond to inquiries from the public regarding FCC licensing procedures, application requirements, and complaint filing processes.
• Provide accurate guidance on navigating FCC systems, online forms, and documentation requirements.
• Research and resolve escalated or complex consumer issues by referencing FCC policies, procedures, and knowledge base resources.
• Document all customer interactions in accordance with FCC and contract requirements, ensuring accurate and complete records.
• Support quality assurance and training activities by identifying common issues and recommending improvements to scripts, FAQs, and knowledge articles.
• Escalate unresolved or technical issues to higher-level specialists or government staff as required.

Requirements (education/experience):

• Bachelor's degree in Communications, Public Administration, Information Management, or related field. Equivalent combination of education and experience may be considered.
• Minimum of 3-5 years of experience in a call center, customer service, or government information support role.
• Experience with federal regulatory processes, licensing systems, or consumer complaint resolution preferred.
• Strong oral and written communication skills.
• Ability to interpret and explain government policies and procedures.
• Proficiency with web-based systems, databases, and customer service software.
• US citizenship or Permanent Resident with ability to successfully complete a government issued background investigation.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.