ServiceNow Developer 128-005

ServiceNow Developer - Expert Level

We are seeking a highly experienced ServiceNow Developer to support the DIA's enterprise platform operations under the SNOE II contract. This individual will be responsible for leading complex technical designs, implementations, and integration of advanced ServiceNow capabilities, including platform automation, enhancements, data integrations, and system performance tuning.

Duties may include:

• Design, develop, test, and deploy ServiceNow applications in accordance with the platform roadmap, government standards, and Agile/ITIL best practices.
• Lead ServiceNow enhancement efforts and automation development for ITSM, ITOM, and other modules per PWS 4.5.
• Develop architecture artifacts and system documentation in support of platform development lifecycle.
• Oversee configuration management, change/release processes, and quality assurance checks (CDRLs A003, A005).
• Maintain the IMP/IMS and contribute to PM artifacts like PMP (CDRL A001, A002).
• Develop and manage CMDB integrations and event management using tools like SolarWinds, Microsoft EMS, etc. (PWS 4.3.4).
• Participate in CAB (Change Advisory Board) reviews and develop ServiceNow release notes.
• Support DevSecOps, CI/CD integration, and platform security configuration compliance.
• Mentor junior developers and provide technical leadership in sprint planning.

Education and Experience

Required:

• Bachelor's or Master's in Computer Science, Engineering, or related field.
• 8+ years of ServiceNow development experience.
• Certified Application Developer (CAD), Certified Implementation Specialist (CIS-ITSM, CIS-ITOM).
• Expertise in scripting, APIs, REST integrations, MID server deployments, and platform data modeling.
• Experience with agile frameworks, including SAFe, and tools like JIRA.
• Hands-on experience with SCIF support, classified systems, and ITSM governance.

ServiceNow Developer - Senior Level

We are seeking an experienced Senior ServiceNow Developer to lead the development, enhancement, integration, and lifecycle support of the ServiceNow platform in support of the Defense Intelligence Agency (DIA). This position will support the ServiceNow Operations and Enhancements (SNOE II) program, delivering advanced technical solutions aligned with mission-critical objectives.

Duties may include:

• Design, configure, and customize ServiceNow applications and modules including Incident, Change, Problem, CMDB, Knowledge, Request, and more.
• Develop integration solutions with external systems using APIs, MID servers, and integration hubs.
• Implement CI/CD automation and DevSecOps processes for streamlined code deployment and version control.
• Support platform security, access control, data segregation, and audit compliance in accordance with RMF, NIST SP 800-53, STIG, and DCSA guidelines.
• Create and maintain comprehensive technical documentation including design specifications, test plans, release notes, and change logs.
• Lead enhancement efforts to improve performance, usability, and service delivery capabilities within the platform.
• Participate in Agile sprint planning, reviews, retrospectives, and CAB meetings to ensure timely and compliant delivery.

Education and Experience

Required:

• 7+ years of progressive experience in ServiceNow development and integration.
• ServiceNow Certified Application Developer or System Administrator.
• Strong proficiency with Glide scripting, JavaScript, Business Rules, UI Policies, ACLs, and Flow Designer.
• Experience integrating ServiceNow with Microsoft enterprise tools, event management systems, or security platforms.
• Proven ability to operate within a DoD or IC environment with strict compliance and security mandates.

Desired:

• Familiarity with ITIL, ITSM, ITOM, and DevSecOps methodologies.
• Experience working with DIA, DCSA, or other defense/intel customers.
• Knowledge of configuration and asset management within classified environments.
• Ability to mentor junior developers and serve as a technical lead for enhancements and modernization efforts.

Deliverables may include:

• System Design Documentation
• Configuration & Change Management Plans
• Test Plans and Reports
• Release Notes & Enhancement Logs
• Knowledge Management SOPs
• Performance Dashboards & Metrics Reports
• Security & Incident Response Artifacts

ServiceNow Developer - Mid-Level

The Mid-Level ServiceNow Developer will support the design, development, and implementation of ServiceNow workflows, modules, and enhancements aligned with mission priorities. The role includes hands-on technical development, documentation, and sprint-based delivery.

Duties may include:

• Customize and configure ServiceNow modules such as Incident, Problem, Change, and Knowledge Management.
• Implement workflows, UI policies, client scripts, and business rules in support of platform operations (PWS 4.3).
• Develop and maintain platform enhancements, ensuring alignment with DIA governance and SC PMO direction (PWS 4.5).
• Support configuration and release management efforts using CM tools and integrated pipelines.
• Document technical work in accordance with QASP and PMP requirements (CDRLs A001, A006).
• Conduct unit testing and support system-level testing in conjunction with test plans (CDRL A009).

Education and Experience

Required:

• Bachelor's degree in IT, MIS, or related field.
• 4-7 years of experience in ServiceNow development.
• Strong working knowledge of ServiceNow Studio, scripting, ACLs, and CMDB.
• Familiarity with Agile development cycles, ITIL framework, and DevSecOps pipelines.
• ServiceNow Certified System Administrator (CSA) required; CIS desirable.

ServiceNow Developer - Junior Level

The Junior Developer will work as part of the broader ServiceNow development team to build, configure, and maintain platform modules. This is a hands-on learning opportunity supporting classified mission systems within the IC enterprise.

Duties may include:

• Assist in the development of ServiceNow modules under supervision.
• Perform UI/form customizations, catalog item updates, and simple workflows.
• Update documentation and contribute to knowledge articles (CDRL A015).
• Perform testing, data entry, and support end-user training tasks.
• Participate in Agile ceremonies and sprint reviews.

Education and Experience

Required:

• Associate or Bachelor's degree in IT or related field.
• 1-2 years of ServiceNow exposure (internship or junior position).
• Familiarity with HTML/CSS, JavaScript, or database concepts.
• ServiceNow Fundamentals Training or CSA preferred.

Security Clearance:

• Active TS/SCI Clearance and the willingness to sit for a CI polygraph, if needed

IC-CAP provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status.