Voice Services Lead (Telephone Control Officer (TCO), Senior

Voice Services Lead (Telephone Control Officer (TCO), Senior

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular-Long Term Assignment

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity:

Are you interested in continuing your career in Europe in a mission focused environment? CACI has established upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement of US AREUR-AF and their Mission Partners mission objectives .

CACI has an excellent opportunity for an experienced, self-directed, Voice Services Lead (Telephone Control Officer (TCO)), Senior . This position is in support of the USAEUR Mission Partner G 33 MCSD located in Wiesbaden, Germany . This position is located OCONUS.

Responsibilities:

• Leads support of voice services systems, hardware, and software

• Possesses and applies comprehensive knowledge of voice communications over an Internet protocol network interfaced with the Public Switched Telephone Network (PSTN)

• Provides installation, troubleshooting, removal, or replacement of Voice over Internet Protocol (VoIP), Voice over Secure Internet Protocol ( VoSIP ), and end-user devices

• Serves as the Telephone Control Officer (TCO) providing development and maintenance of user inventories for communications devices and SIM chips (e.g., cell phones, VoIP phones)

• Tracks usage and billing for indicators of fraud, waste, or abuse

• Prepares, manages, and tracks Local Service Requests (LSRs) and change requests

• Programs, issues, and accounts for Command Mobile Devices (CMDs)

• Mentors voice services personnel

• Functions as a technical expert across multiple project assignments

• Supervises voice services personnel

• May supervise others

Qualifications:

Required:

• Currently hold an adjudicated Top Secret / SCI Clearance with the ability to maintain

• BA/BS + 8 -12

• Certification - 8140 - CCNA or GCIA or GCLD or GDSA or GFACT or CASP+ or CCNP Security or CCSP or GCED or GCIH

• Possesses extensive experience in voice communications systems and telephony infrastructure management.

• Demonstrates mastery of call center operations, quality assurance processes, and performance metrics analysis.

• Exhibits strong leadership skills, with proven ability to manage and develop teams in fast-paced environments.

• Showcases proficiency in troubleshooting complex technical issues and implementing innovative solutions to improve service delivery.

• Maintains up-to-date knowledge of telecommunications regulations, emerging technologies, and industry best practices.

• Combines excellent communication skills with the ability to collaborate effectively across departments and with external stakeholders.

• TESA eligible

Desired:

• Adaptable to changing circumstances and operational needs

• Understanding of Department of Defense Military standards

• Experience with DoD IT security requirements

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here .

The proposed salary range for this position is:
$57,000 - 116,800 USD

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.