Help Desk Tier 2 Specialist (Software Applications), Journeyman

Help Desk Tier 2 Specialist (Software Applications), Journeyman

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular-Long Term Assignment

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity:

Are you interested in continuing your career in Europe in a mission focused environment? CACI has established upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement of USAREUR-AF and their Mission Partners mission objectives .

CACI has an excellent opportunity for an experienced, self-directed , Help Desk Tier 2 Specialist (Software Applications), Journeyman . This position is in support of a Department of Defense (DoD) organization, USAREUR-AF and their Mission Partner SAG-U located in Wiesbaden, Germany .

Responsibilities:

Key Responsibilities:

• Provides Tier 2 in-depth troubleshooting and system-level support for incidents that cannot be resolved by the Tier 1 Help Desk support

• Highly knowledgeable of help desk processes, procedures, and response plans

• Completes issue assessment and resolution within the specific Tier 2 SLAs or escalates to Tier 3 support

• Highly knowledgeable in software application development and troubleshooting

• Applies knowledge and experience for the systems, equipment, software, and configurations being supported (e.g., ServiceNow, Service Desk+, Remedy)

• Provides Tier 2 support for end users with thin client, network, application, or hardware issues

• Possesses and applies expertise on multiple complex work assignments

• Operates with appreciable latitude in developing methodology and presenting solutions to problems

Qualifications:

Required:

• Experience 4-7 years with a BA/BS in related field preferred or equivalent experience considered .

• Possess a Top Secret with SCI clearance with the ability to retain .

• Certification - 8140 - A+ or Network+

• Demonstrates thorough knowledge of help desk processes and incident response procedures.

• Exhibits extensive knowledge of software application development, with ability to provide Tier 2 support, assessment, complex troubleshooting, and resolution or escalation of software-related requests.

• Experienced with ITSM tools such as ServiceNow and Remedy. Possesses experience supporting end users with thin client, network, applications, or hardware, with a particular emphasis on software-related problems.

• Demonstrates problem-solving skills and ability to operate with a degree of autonomy in resolving user requests.

• TESA eligible

Desired:

• ITIL Intermediate Service Capability

• Adaptable to changing circumstances and operational needs

• Understanding of Department of Defense Military standards

• Experience with DoD IT security requirements

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here .

The proposed salary range for this position is:
$57,000 - 116,800 USD

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.