L2 Desktop Support

We are currently looking for a L2 Desktop Technician in Gilbert, AZ. This position is fully onsite and will work a 9/80 schedule - 9 hours per day and every other Friday off.
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Primary responsibilities:
• Provide excellent customer service for a walk-up IT PC Support desk
• Provide technical support for computers; install, troubleshoot, service, and repair personal computers, related PC software, and peripherals
• Instruct users in the use of personal computers
• Investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases
• Provide Windows systems management.
• Collaborate with other technical support professionals and IT shared services contacts for resolution of customer issues

Secondary responsibilities during slow periods:
• Provides offnet environment support
• Provides basic network administration
• Work with software vendors to support third party applications
• Provide any technical support above and beyond the Tier 1/2 support vendor
• Office printer or label printer support
• Provide audio/visual support for conference rooms and large meetings

Basic Qualifications:
• 3 years of relevant experience in helpdesk/desktop support and working with equipment
• Experience supporting enterprise level environments
• Proficient in managing tickets through ticketing systems such as Remedy, Salesforce, or ServiceNow
• Experience with O365 and M365
• Experience in Active Directory configuring user and computer accounts
• Excellent ability to work directly with users and troubleshoot/resolve key issues
• Customer-service mindset and good decision-making ability
• Possesses a high attention to detail and accuracy of work
• Ability to effectively work with others and interact professionally with shareholders
• Ability to work after hours and weekends, if needed

Preferred Qualifications:
• Bachelor's degree in relevant discipline.
• A+, Net+, or Sec+ certification or equivalent
• Experience with different systems (Windows, MAC, Linux, etc...)
• Experience working with ServiceNow and ITSM for ticketing
• Proficiency in troubleshooting of computers, printers, desktop PCs, etc...

The expected compensation range for this position is to be between $23-26/hr.

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:
 Medical, dental & vision
 Critical Illness, Accident, and Hospital
 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
 Life Insurance (Voluntary Life & AD&D for the employee and dependents)
 Short and long-term disability
 Health Spending Account (HSA)
 Transportation benefits
 Employee Assistance Program
 Time Off/Leave (PTO, Vacation or Sick Leave)