Aug 8
Top Secret
Mid Level Career (5+ yrs experience)
No Traveling
IT - Support
Washington, DC (On-Site/Office)
Salary Range:
$45,000.00 To $55,000.00 Annually
PID: 25-13-09J-000
E-INFOSOL LLC is seeking a highly motivated Service Desk Support Specialist to join our innovative, customer-focused team in Washington, DC.
Job Type
On-site
Summary
The Service Desk Support Specialist/Help Desk Specialist to provide exceptional customer support within our IT department. This pivotal role involves phone and in-person support to users across a range of Unified Communications platforms, particularly Avaya and Microsoft Teams. The Help Desk Specialist ensures the smooth operation of our technological services. This is a Tier 3 Help Desk role expected to troubleshoot and resolve technology specific issues.
Responsibilities
Support Delivery: Provide phone, email, and in-person support for a variety of IT-related issues, including enterprise telephony, Legacy PBX systems, and Microsoft Teams Telephony.
Troubleshooting: Coordinate with the IT team to troubleshoot hardware and software issues, ensuring minimal downtime and disruption.
Technology Updates: Stay updated on new technologies and industry trends to enhance help desk operations and user support.
Extended Support: Support extended hours and weekend support as required by mission or emergencies.
Requirements:
Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph.
This position is onsite 5/days a week in Washington D.C.
Qualifications and Experience:
Bachelors of Science in Computer Science or a related field
Minimum of 6 years of related experience
Proven experience in IT support or help desk roles.
Strong technical knowledge of Unified Communications technology (Specifically MS Teams Telephony and Avaya)
Excellent problem-solving and analytical skills.
Exceptional customer service orientation and interpersonal skills.
Familiarity with ITSM ticketing systems, preferably ServiceNow.
Experience in a government contracting environment is a plus.
IT management certifications or technical support certifications preferred
About E-INFOSOL
E-INFOSOL is a Service Disabled and Veteran Owned Small Business (SDVOSB) located in the Washington, D.C. metropolitan area. We specialize in building modern and tailored solutions to support our customers’ mission. As a mission-first organization, we deliver Subject Matter Expertise (SME) in cloud computing, virtualization, cyber security, software development and data services. We support the Intelligence Community, Department of Defense, Federal Law Enforcement, Civilian Agencies and the Private Sector.
Through strategic partnerships with top industry players such as Amazon Web Services (AWS), VMware, Microsoft and Nutanix, E-INFOSOL provide an array of IT products and solutions. Combined with our industry expertise, we deliver in-depth knowledge on Government requirements and fully understand NIST and DoD security requirements. Our expertise in the latest technologies combined with our understanding of infrastructure needs and security requirements provides the best combination for achieving innovative and secure environments for Government Agencies and Private Sector.
Career Growth
“Putting People First, Achieving our Mission Together”. E-INFOSOL is a people-first organization focusing on a positive employee culture that inspires creativity and innovation in support of our customers. With opportunities such as reimbursement and bonuses based on completion of certifications, we invest in our employees’ career growth.
Full Time Benefits
Medical – 100% company paid for employees with dependent options
Dental and Vision
Retirement Savings (401k) up to 4% match
Health Savings Account (HSA), FSA and DCFSA
Company-paid Short/Long-term disability (w/ additional supplemental options)
Company-paid Life and AD&D (w/ additional supplemental options)
Generous Paid Time Off and ALL 11 Federal Holidays
Legal and Identity Protection Services
Voluntary Life with Long-Term Care Insurance
Bonuses for certifications and reimbursement
Employee Perks:
UberOne, Company Outings (Sporting events, Happy Hours, etc.), Discounts on services including Pet Insurance
Company Awards:
SBA 8(a) Certified
SDVOSB
GSA Contract Holder
Inc. 5000
Equal Employment Opportunity Policy
E-INFOSOL LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Website: E-INFOSOL.com
$45,000.00 To $55,000.00 Annually
PID: 25-13-09J-000
E-INFOSOL LLC is seeking a highly motivated Service Desk Support Specialist to join our innovative, customer-focused team in Washington, DC.
Job Type
On-site
Summary
The Service Desk Support Specialist/Help Desk Specialist to provide exceptional customer support within our IT department. This pivotal role involves phone and in-person support to users across a range of Unified Communications platforms, particularly Avaya and Microsoft Teams. The Help Desk Specialist ensures the smooth operation of our technological services. This is a Tier 3 Help Desk role expected to troubleshoot and resolve technology specific issues.
Responsibilities
Support Delivery: Provide phone, email, and in-person support for a variety of IT-related issues, including enterprise telephony, Legacy PBX systems, and Microsoft Teams Telephony.
Troubleshooting: Coordinate with the IT team to troubleshoot hardware and software issues, ensuring minimal downtime and disruption.
Technology Updates: Stay updated on new technologies and industry trends to enhance help desk operations and user support.
Extended Support: Support extended hours and weekend support as required by mission or emergencies.
Requirements:
Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph.
This position is onsite 5/days a week in Washington D.C.
Qualifications and Experience:
Bachelors of Science in Computer Science or a related field
Minimum of 6 years of related experience
Proven experience in IT support or help desk roles.
Strong technical knowledge of Unified Communications technology (Specifically MS Teams Telephony and Avaya)
Excellent problem-solving and analytical skills.
Exceptional customer service orientation and interpersonal skills.
Familiarity with ITSM ticketing systems, preferably ServiceNow.
Experience in a government contracting environment is a plus.
IT management certifications or technical support certifications preferred
About E-INFOSOL
E-INFOSOL is a Service Disabled and Veteran Owned Small Business (SDVOSB) located in the Washington, D.C. metropolitan area. We specialize in building modern and tailored solutions to support our customers’ mission. As a mission-first organization, we deliver Subject Matter Expertise (SME) in cloud computing, virtualization, cyber security, software development and data services. We support the Intelligence Community, Department of Defense, Federal Law Enforcement, Civilian Agencies and the Private Sector.
Through strategic partnerships with top industry players such as Amazon Web Services (AWS), VMware, Microsoft and Nutanix, E-INFOSOL provide an array of IT products and solutions. Combined with our industry expertise, we deliver in-depth knowledge on Government requirements and fully understand NIST and DoD security requirements. Our expertise in the latest technologies combined with our understanding of infrastructure needs and security requirements provides the best combination for achieving innovative and secure environments for Government Agencies and Private Sector.
Career Growth
“Putting People First, Achieving our Mission Together”. E-INFOSOL is a people-first organization focusing on a positive employee culture that inspires creativity and innovation in support of our customers. With opportunities such as reimbursement and bonuses based on completion of certifications, we invest in our employees’ career growth.
Full Time Benefits
Medical – 100% company paid for employees with dependent options
Dental and Vision
Retirement Savings (401k) up to 4% match
Health Savings Account (HSA), FSA and DCFSA
Company-paid Short/Long-term disability (w/ additional supplemental options)
Company-paid Life and AD&D (w/ additional supplemental options)
Generous Paid Time Off and ALL 11 Federal Holidays
Legal and Identity Protection Services
Voluntary Life with Long-Term Care Insurance
Bonuses for certifications and reimbursement
Employee Perks:
UberOne, Company Outings (Sporting events, Happy Hours, etc.), Discounts on services including Pet Insurance
Company Awards:
SBA 8(a) Certified
SDVOSB
GSA Contract Holder
Inc. 5000
Equal Employment Opportunity Policy
E-INFOSOL LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Website: E-INFOSOL.com
group id: 91078776
