Today
Top Secret/SCI
Unspecified
Unspecified
Fort Meade, MD (On-Site/Office)
• Resolves technical requests from self-service tickets in support of internal and/or outside customers.
• Creates, deletes, and modifies customer accounts.
• Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns.
• Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment.
• Must be able to multi-task and possess good communication and customer service skills.
Required Skills
HS/GED AND 15 years experience
Bachelors AND 10 years experience
Desired Skills
• Creates, deletes, and modifies customer accounts.
• Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns.
• Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment.
• Must be able to multi-task and possess good communication and customer service skills.
Required Skills
HS/GED AND 15 years experience
Bachelors AND 10 years experience
- Customer Service Data Entry
- Microsoft Office
- Windows
- IAT Level 1
- CompTIA A+ CE
- CompTIA Network+ CE
Desired Skills
- Active Directory
- ServiceNow Ticketing System
group id: 10119960
