Today
Secret
Mid Level Career (5+ yrs experience)
IT - Support
Melbourne, FL (On-Site/Office)
Role: Desktop Subject Matter Expert
Location: Onsite, Melbourne, FL
Pay: $85k-$90k
Job Description
* Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.
* Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting.
* Analyze, evaluate and test software and hardware in response to issues identified by customer.
* Support in the planning, installation, security and breakdown in support of standing up new facilities and standing down retired facilities.
* Mitigate identified security issues.
* Research and troubleshoot identified issues. Document ticket. Ensure all appropriate steps are taken to investigate and troubleshoot issue. Escalate fully documented ticket if issue cannot be resolved.
* Prepare and maintain activity and progress reports regarding support activities.
* Act to coordinate activities across support agencies to delivery support service to customer. Manage and track escalations to ensure timely resolution of customer issues.
* Contribute to identifying improvements in the support of hardware, software or infrastructure related services.
* Work to meet program service level agreements (SLA's) to resolve customer issues.
* Provide one-on-one and small group training in the use of application (COTS & GOTS) and devices to new users and IT Mart visitors.
* Install, configure and troubleshoot microcomputer hardware and software systems, to include servers.
* Install, configure, and troubleshoot peripheral devices such as, card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices.
* Conduct diagnostic troubleshooting and repair for microcomputer devices
* Install hardware and software application on a myriad of computer devices
Required Skills & Experience
*3-5 years of experience providing Desktop Support Services to end customer
*Experience with printers and hardware
*Go on site 8-5pm daily
*Must possess a secret clearance
Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.
Location: Onsite, Melbourne, FL
Pay: $85k-$90k
Job Description
* Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.
* Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting.
* Analyze, evaluate and test software and hardware in response to issues identified by customer.
* Support in the planning, installation, security and breakdown in support of standing up new facilities and standing down retired facilities.
* Mitigate identified security issues.
* Research and troubleshoot identified issues. Document ticket. Ensure all appropriate steps are taken to investigate and troubleshoot issue. Escalate fully documented ticket if issue cannot be resolved.
* Prepare and maintain activity and progress reports regarding support activities.
* Act to coordinate activities across support agencies to delivery support service to customer. Manage and track escalations to ensure timely resolution of customer issues.
* Contribute to identifying improvements in the support of hardware, software or infrastructure related services.
* Work to meet program service level agreements (SLA's) to resolve customer issues.
* Provide one-on-one and small group training in the use of application (COTS & GOTS) and devices to new users and IT Mart visitors.
* Install, configure and troubleshoot microcomputer hardware and software systems, to include servers.
* Install, configure, and troubleshoot peripheral devices such as, card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices.
* Conduct diagnostic troubleshooting and repair for microcomputer devices
* Install hardware and software application on a myriad of computer devices
Required Skills & Experience
*3-5 years of experience providing Desktop Support Services to end customer
*Experience with printers and hardware
*Go on site 8-5pm daily
*Must possess a secret clearance
Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.
group id: 10112344
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