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ServiceNow Administrator

CACI

Yesterday
Top Secret/SCI
Unspecified
Unspecified
goodfellow air force base, TX (On-Site/Office)

ServiceNow Administrator

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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The Opportunity:

CACI is seeking a ServiceNow Administrator in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. The EITaaS program supports our customer to provide a common set of required EIT services across 187 bases to implement a consistent, high-quality experience for users across all mission environments and enable USAF to transition focus from network operations to mission operations. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model.

Responsibilities:

Duties include:
  • Maintain, optimize, and ensure the efficient operation of the organization's ServiceNow instances, including DEV, TEST, and PROD environments.
  • Support system health monitoring, performance optimization, instance maintenance, compliance reporting, and the transition from username/password authentication to CAC-authentication for ServiceNow IL-4. The ServiceNow platform includes Strategic Portfolio Management (SPM), IT Asset Management (ITAM), and Workplace Service Delivery (WSD) modules.
  • Coordinate all modifications, updates, and additions to the organization's ServiceNow instance with the ServiceNow Platform Owners or the Configuration/Change Management team to ensure data integrity, compliance, and proper change control.
  • The ServiceNow Administrator will not implement changes based on requests from other personnel unless those changes have been formally reviewed, approved, and documented by the organization's ServiceNow Platform Owner in accordance with the established Change Management process.


Qualifications:

Required:
  • Active TS/SCI
  • BA/BS and 5+ years of relevant experience (Bachelor's Degree in relevant field may be substituted for an additional 5 years of relevant experience for a total of 10+ years).
  • At least 2 years of experience as a ServiceNow System Administrator, including hands-on experience with DEV, TEST, and PROD environments.
  • Experience in transitioning authentication systems, such as username/password to CAC-authentication.
  • Demonstrated expertise in configuring workflows, customizing forms and managing ServiceNow modules like ITSM, ITAM and WSD.
  • Experience with System performance monitoring, troubleshooting and optimization.


This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here .

The proposed salary range for this position is:
$71,500 - $150,200

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
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About Us
For more than 56 years, we have delivered innovation, expertise, and excellence in support of our customers’ vital national missions to defeat global terrorism, secure the homeland, and improve government services. Through our long-standing customer relationships across the federal marketplace, we have become a trusted provider of high-value solutions and services for our nation’s highest priorities. CACI’s employees – some 65 percent of whom hold security clearances – stand ready to provide the exceptional service, dedication, and innovation our customers require. Our leading-edge solutions and services counter national security threats; keep America’s armed forces equipped and mission-ready; secure vital data and IT infrastructures; support and protect space operations; and help customers modernize and transform how the government does business.
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