ServiceDesk Technician

Our client, a leading Government Systems Integrator located in McLean, VA, is currently in need of a Service Desk Technician for an initial 12 month contract with high-likelihood of extension for several years to come. The Service Desk Technician will work remotely, and will troubleshoot and help end-users resolve issues with MS Office, Windows, Active Directory, networks and other products as well as perform installation of various software applications onto end-user PCs. ServiceNow tickets will be used to process and document actions taken. This is a 24/7/365 Service Desk and occasional holiday work will be required.

Required Skills:

• High energy with excellent customer service and communication skills
• Between 1 and 4 years of relevant experience with either an Associates Degree related to Information Technology; or, High School diploma and 2+ years of experience and/or certifications
• Relevant IT certifications (CompTIA A+, etc.)
• Proficient in supporting MS Office, Windows 7-10, Active Directory, VPN, Web, and network connectivity troubleshooting
• US Citizen with the ability to obtain a Public Trust clearance

Preferred Skills:

• Experience handling a high volume of support tickets and inbound calls (highly preferred)
• Experience working w/ remote support tools, especially BeyondTrust (fka Bomgar)
• Experience using ServiceNow