Today
Secret
Unspecified
Unspecified
Scott AFB, IL (On-Site/Office)
ServiceNow Business Analyst
Primary Responsibilities:
Basic Qualifications:
Preferred Qualifications:
For more information please send an email to HR@rmantras.com
- Work schedule: 100% Onsite
- Location: Scott AFB, IL, Ft. Meade, MD, or Ogden, UT
- Clearance: Secret clearance
Primary Responsibilities:
- Elicit, analyze, communicate, and validate requirements for business processes, accurately translating them into functional and technical requirements for the development team.
- Crafting and generating data sets and visualizations as necessary, leveraging best practices to enhance reporting and analytics quality.
- Performing various data-related tasks such as extraction, scrubbing, and transformation, along with maintaining metadata and data dictionaries
- Assistance pinpointing data issues, implement data fixes, perform manual extracts, etc.
- Tracking, monitoring and making updates to user stories directly in the Atlassian Jira tool.
- Identifying the 'As-Is' process and working with the Product Owner, SMEs, and developers to create the 'To-Be' process.
- Establishing governance and lifecycle management processes for all relevant data domains.
- Conduct focus groups to generate in-depth qualitative data. Analyze focus group data in conjunction with survey findings to derive comprehensive insights.
- Direct, manage, and mentor junior team members to foster professional growth and ensure project success.
- Execution of engineering activities, requirements analysis, requirements traceability matrix, implementation planning, third party coordination, integration and test, documentation, deployment, and system assessment.
- Assuming ultimate accountability for the accuracy of all pertinent data, executing any necessary data updates endorsed by leadership.
- Collaborating and partnering with relevant business processes and digital solutions to ensure alignment with strategic roadmaps and seamless integration of existing data domains and business processes.
- Developing, documenting, and communicating the purpose of all relevant data attributes, definitions, and acceptable values to stakeholders, ensuring organizational alignment, and understanding
- Designing, implementing, and operating necessary business processes to monitor data health, swiftly identify and remediate data health issues, and visually manage performance metrics across management levels.
- Conducting stakeholder training as needed and participating in data governance forums as required.
- Experience collaborating with developers on designing & developing integrations that can integrate Master Data with other systems.
- Experience in implementing and working with AWS and ServiceNow
- Experience working in an agile environment with cross-functional teams.
- Must be able to work independently and in a team environment with limited direction to complete work assignments accurately and on time, prioritizing multiple requests for competing projects and day-to-day customer support
- Participate in User Acceptance testing and recommend improvements.
- Comfortable working in a dynamic Agile environment
Basic Qualifications:
- Requires a US Citizenship.
- Must hold an active DoD Secret clearance.
- Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support
- Bachelor's Degree with 8 - 12 years of relevant experience or master's with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.
- Ability to work effectively across multidisciplinary teams.
- Proficiency in Microsoft PowerPoint, Word, and Excel.
- Maintain requirements traceability for software systems (RVTM)
- In-depth knowledge of data modeling, data architecture, and data warehousing
- Successful and demonstrated experience with Agile methodologies (Scrum)
Preferred Qualifications:
- Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
- Experience with JIRA, Git and Confluence.
- Understanding of ITIL foundation or ITIL certified.
- AWS cloud and ServiceNow certifications.
- Bachelor's degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
- Experience working with large software systems including hardware integration and test.
- Experience working with multi-disciplinary technical development teams.
- Experience using SAFe as the agile development methodology.
- Experience moving from a legacy application to a new application
- Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.
- Experience using Kanban to improve flow on support teams.
- Experience with DevOps/DevSecOps and CI/CD implementation.
For more information please send an email to HR@rmantras.com
group id: 91135009
