Service Desk Specialist

Service Desk Specialist
Springfield, VA
Full-Time | On-site | Immediate Hire

Join Synertex LLC and bring your expertise to a mission that matters. We're looking for a Service Desk Specialist with a strong background in enterprise IT support to assist critical national security operations. If you're passionate about solving technical challenges and thrive in a fast-paced, mission-driven environment-this opportunity is for you.
RESPONSIBILITIES

• Serve as a Tier 1 team member of an enterprise IT Service Desk, supporting service requests, incidents, and issues for business and mission-critical systems.
• Receive, prioritize, document, and resolve end-user requests in a timely and professional manner.
• Use vendor-provided and internal diagnostic tools to perform hands-on desktop-level troubleshooting.
• Support a wide range of systems and applications including desktop OSs, Microsoft Office, VOIP phones, SharePoint, and unified communications platforms.
• Interact directly with customers in-person or over the phone to accurately capture service needs.
• Contribute to the continuous improvement of IT service delivery and documentation.

REQUIREMENTS

• 1+ years of experience in an enterprise IT Service Desk or Help Desk environment
• Associate's Degree or equivalent experience
• Active CompTIA A+ ce, CompTIA Network+ ce, or SSCP certification
• Experience supporting Microsoft Windows desktop environments and collaboration tools like SharePoint, Skype for Business, and Microsoft Office
• Strong customer service skills and ability to elicit technical details from users
• Active TS/SCI clearance with the ability to obtain and maintain a CI Polygraph

PREFERRED QUALIFICATIONS

• Microsoft Certified: Modern Desktop Administrator Associate or MCSA: Windows 10
• Formal training or certification in ITIL modules (Service Operation, Operational Support and Analysis, and/or Continual Service Improvement)
• Familiarity with ITSM platforms such as BMC Remedy, ServiceNow, or HP Service Manager
• Experience with remote monitoring, diagnostics, and enterprise tools such as Microsoft System Center, IBM Tivoli, SolarWinds, or Splunk

Join a mission-driven team advancing national security through dependable IT support and innovation. Apply today and become part of Synertex LLC's legacy of excellence.