Today
Top Secret
Mid Level Career (5+ yrs experience)
No Traveling
IT - Support
Quantico, VA (On-Site/Office)
E-INFOSOL LLC is seeking a highly motivated Service Desk Support Specialist to join our innovative, customer-focused team in Quantico, VA.
Job Type
Full-time, On-site
Summary
The Service Desk Support Specialist provides advanced technical support and serves as a key escalation point for resolving complex IT issues. This role involves maintaining operational continuity through O&M support, managing system certificate renewals, and executing hardware refreshes and deployments. The specialist works closely with end users, IT teams, and client stakeholders to ensure seamless service delivery in a secure environment.
Responsibilities
Provide Operations & Maintenance (O&M) support for enterprise IT systems.
Deliver second-tier technical support, resolving escalated issues from Tier I staff.
Coordinate and execute system certificate renewals to maintain secure communications.
Perform PC/server rebuilds, technical refreshes, and phone system deployments.
Support and troubleshoot Avaya SME Communication Manager, Aura Messaging, System Manager, and Session Manager.
Administer and support Microsoft Teams, Power BI, DHCP, and Microsoft TAC tools.
Respond to and resolve incidents via phone, email, and ticketing systems.
Simulate or recreate user problems to diagnose and resolve complex issues.
Document, track, and monitor problems to ensure timely resolution.
Coordinate with network services, software, and systems engineering teams.
Maintain knowledge base articles and standard operating procedures.
Ensure all help desk support phases are properly logged, tracked, and resolved.
Mentor junior service desk staff and provide technical leadership.
Qualifications
Active Top-Secret Clearance with SCI eligibility
Minimum 5 years of IT support experience, with 2+ years in a senior or lead role.
Strong knowledge of Avaya systems, Microsoft 365, Active Directory, and remote support tools.
Experience with ITSM platforms (e.g., ServiceNow, Remedy).
Excellent communication, documentation, and customer service skills.
Ability to work independently and lead high-impact assignments.
Preferred Qualifications:
CompTIA Security+, Network+, or equivalent certifications.
Experience supporting DoD or federal government environments.
Familiarity with ITIL best practices.
About E-INFOSOL
E-INFOSOL is a Service Disabled and Veteran Owned Small Business (SDVOSB) located in the Washington, D.C. metropolitan area. We specialize in building modern and tailored solutions to support our customers’ mission. As a mission-first organization, we deliver Subject Matter Expertise (SME) in cloud computing, virtualization, cyber security, software development and data services. We support the Intelligence Community, Department of Defense, Federal Law Enforcement, Civilian Agencies and the Private Sector.
Through strategic partnerships with top industry players such as Amazon Web Services (AWS), VMware, Microsoft and Nutanix, E-INFOSOL provide an array of IT products and solutions. Combined with our industry expertise, we deliver in-depth knowledge on Government requirements and fully understand NIST and DoD security requirements. Our expertise in the latest technologies combined with our understanding of infrastructure needs and security requirements provides the best combination for achieving innovative and secure environments for Government Agencies and Private Sector.
Career Growth
“Putting People First, Achieving our Mission Together”. E-INFOSOL is a people-first organization focusing on a positive employee culture that inspires creativity and innovation in support of our customers. With opportunities such as reimbursement and bonuses based on completion of certifications, we invest in our employees’ career growth.
Full Time Benefits
Medical – 100% company paid for employees with dependent options
Dental and Vision
Retirement Savings (401k) up to 4% match
Health Savings Account (HSA), FSA and DCFSA
Company-paid Short/Long-term disability (w/ additional supplemental options)
Company-paid Life and AD&D (w/ additional supplemental options)
Generous Paid Time Off and ALL 11 Federal Holidays
Legal and Identity Protection Services
Voluntary Life with Long-Term Care Insurance
Bonuses for certifications and reimbursement
Employee Perks:
UberOne, Company Outings (Sporting events, Happy Hours, etc.), Discounts on services including Pet Insurance
Company Awards:
SBA 8(a) Certified
SDVOSB
GSA Contract Holder
Inc. 5000
Equal Employment Opportunity Policy
E-INFOSOL LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Website: E-INFOSOL.com
Job Type
Full-time, On-site
Summary
The Service Desk Support Specialist provides advanced technical support and serves as a key escalation point for resolving complex IT issues. This role involves maintaining operational continuity through O&M support, managing system certificate renewals, and executing hardware refreshes and deployments. The specialist works closely with end users, IT teams, and client stakeholders to ensure seamless service delivery in a secure environment.
Responsibilities
Provide Operations & Maintenance (O&M) support for enterprise IT systems.
Deliver second-tier technical support, resolving escalated issues from Tier I staff.
Coordinate and execute system certificate renewals to maintain secure communications.
Perform PC/server rebuilds, technical refreshes, and phone system deployments.
Support and troubleshoot Avaya SME Communication Manager, Aura Messaging, System Manager, and Session Manager.
Administer and support Microsoft Teams, Power BI, DHCP, and Microsoft TAC tools.
Respond to and resolve incidents via phone, email, and ticketing systems.
Simulate or recreate user problems to diagnose and resolve complex issues.
Document, track, and monitor problems to ensure timely resolution.
Coordinate with network services, software, and systems engineering teams.
Maintain knowledge base articles and standard operating procedures.
Ensure all help desk support phases are properly logged, tracked, and resolved.
Mentor junior service desk staff and provide technical leadership.
Qualifications
Active Top-Secret Clearance with SCI eligibility
Minimum 5 years of IT support experience, with 2+ years in a senior or lead role.
Strong knowledge of Avaya systems, Microsoft 365, Active Directory, and remote support tools.
Experience with ITSM platforms (e.g., ServiceNow, Remedy).
Excellent communication, documentation, and customer service skills.
Ability to work independently and lead high-impact assignments.
Preferred Qualifications:
CompTIA Security+, Network+, or equivalent certifications.
Experience supporting DoD or federal government environments.
Familiarity with ITIL best practices.
About E-INFOSOL
E-INFOSOL is a Service Disabled and Veteran Owned Small Business (SDVOSB) located in the Washington, D.C. metropolitan area. We specialize in building modern and tailored solutions to support our customers’ mission. As a mission-first organization, we deliver Subject Matter Expertise (SME) in cloud computing, virtualization, cyber security, software development and data services. We support the Intelligence Community, Department of Defense, Federal Law Enforcement, Civilian Agencies and the Private Sector.
Through strategic partnerships with top industry players such as Amazon Web Services (AWS), VMware, Microsoft and Nutanix, E-INFOSOL provide an array of IT products and solutions. Combined with our industry expertise, we deliver in-depth knowledge on Government requirements and fully understand NIST and DoD security requirements. Our expertise in the latest technologies combined with our understanding of infrastructure needs and security requirements provides the best combination for achieving innovative and secure environments for Government Agencies and Private Sector.
Career Growth
“Putting People First, Achieving our Mission Together”. E-INFOSOL is a people-first organization focusing on a positive employee culture that inspires creativity and innovation in support of our customers. With opportunities such as reimbursement and bonuses based on completion of certifications, we invest in our employees’ career growth.
Full Time Benefits
Medical – 100% company paid for employees with dependent options
Dental and Vision
Retirement Savings (401k) up to 4% match
Health Savings Account (HSA), FSA and DCFSA
Company-paid Short/Long-term disability (w/ additional supplemental options)
Company-paid Life and AD&D (w/ additional supplemental options)
Generous Paid Time Off and ALL 11 Federal Holidays
Legal and Identity Protection Services
Voluntary Life with Long-Term Care Insurance
Bonuses for certifications and reimbursement
Employee Perks:
UberOne, Company Outings (Sporting events, Happy Hours, etc.), Discounts on services including Pet Insurance
Company Awards:
SBA 8(a) Certified
SDVOSB
GSA Contract Holder
Inc. 5000
Equal Employment Opportunity Policy
E-INFOSOL LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Website: E-INFOSOL.com
group id: 91078776
