Help Desk Support (TS/SCI)

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.

At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.

We are seeking a highly skilled Help Desk Support to work on-site in Washington DC. This position requires an active Top Secret SCI clearance.

Overview:

This role is critical to ensuring the stability, security, and operational readiness of national security network infrastructure and systems. The ideal candidate will provide Tier I/II support, maintain security protocols, and assist with RMF and incident response activities under the direction of the Program Director.
Key Responsibilities

• Provide end-user helpdesk support for national security systems.
• Assist in operating and maintaining the Department's national security network infrastructure and systems.
• Support RMF (Risk Management Framework) activities including security assessments and authorizations in accordance with client policies.
• Participate in security incident response and remediation processes.
• Maintain accurate logs, document issues and resolutions, and escalate tickets as needed.
• Interface with system/network administrators and security teams to resolve complex issues.

Qualifications:

• Clearance: Active Top Secret clearance with SCI eligibility.
• Certifications: Must possess at least one of the following DoD 8570.01-M Level I or higher certifications:
  • CompTIA Security+ CE
  • CompTIA A+
• Experience:
  • Option 1: Minimum of 3 years of relevant IT/helpdesk support experience
  • Option 2: Associate's Degree (AS/AA) in a related field AND minimum of 1 year of related experience

Preferred Skills:

• Familiarity with RMF and security policies
• Experience supporting national security or classified systems
• Strong troubleshooting, communication, and documentation skills
• Ability to work in a fast-paced, secure environment and respond to issues quickly and efficiently

Physical and Mental Qualifications:

• Maintain focus and awareness throughout scheduled working hours.
• Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.
• Lift and move objects weighing up to 15 pounds as needed.
• Exhibit excellent verbal and written communication skills, with a strong command of the English language.
• Demonstrate the ability to work independently while also collaborating effectively as part of a team.
• Quickly learn and retain routine tasks and processes.
• Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
• Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
• Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).

DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.