Yesterday
Secret
Unspecified
Unspecified
IT - Support
Jahra, Kuwait (On-Site/Office)
Five Rivers Services is looking for a Service Desk Administrator located at Camp Buehring, Kuwait. To join our team of outstanding professionals, apply today!
Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.
Responsibilities
Qualifications
Job ID
2025-17840
Work Type
On-Site
Company Description
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Work Where it Matters
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At FRS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.
As an FRS employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.
Responsibilities
- Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner
- Assists the IMO with daily functions of computer, network and software management for the site and all users
- Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues
- Provides telephone customer support for incoming and follow up calls used for initial troubleshooting
- May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets
- Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk
- Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007
- Troubleshoots all other site authorized software with IMOs and users
- Creates logon and email accounts using Microsoft Exchange Server and User Manager
- Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration
- Works within a small continuous improvement focused team
- Tracks and documents work performed to allow accurate reporting of all Service Desk activities
- Completes all tasks and assignments as requested by Supervisors and Management
- Performs other duties and assignments as required
Qualifications
- Must be a US citizen with an active Secret clearance, or higher level, security clearance
- High school diploma or GED with at least one (1) year experience in a service desk/help desk environment
- Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver's Permit (IDP), valid U.S. driver's license, and the ability to successfully pass a police clearance check and medical qualifications
- Prerequisites for in-country applicants: valid U.S. passport, valid International Driver's Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver's license, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visa
- You must be able to meet all health requirements
- Must be able to pass a detailed medical and dental exam
- Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas
- Must have a working knowledge of Microsoft Office software
- Demonstrated strong customer service skills are mandatory
- Excellent interpersonal skills are required
- Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:
- IAT Level I Baseline:
- Cisco: CCNA: Certified Network Associate - Security
Cisco: CCNP: Certified Network Professional - Security
CompTIA: A+ ce
CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)
CompTIA: CySA+ ce: Cybersecurity Analyst
CompTIA: Network+ ce
CompTIA: Security+ ce
CompTIA: SecurityX ce
GIAC: GCED: Certified Enterprise Defender
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
GIAC: GICSP: Industrial Cyber Security Professional
GIAC: GSEC: Security Essentials
ISACA: CISA: Certified Information Systems Auditor
ISC2: CISSP (or Associate): Certified Information Systems Security Professional
ISC2: SSCP: Systems Security Certified Practitioner - Computing Environment Certificates
- CompTIA: Server+
Microsoft: 365 Certified: Modern Desktop Administrator Associate
Microsoft: MCSA: Windows 10
Microsoft: MCSA: Windows Server 2012
Microsoft: MCSA: Windows Server 2016
Microsoft: MCSE: Cloud Platform and Infrastructure
Microsoft: MCSE: Enterprise Devices and Apps
Microsoft: MCSE: Private Cloud 2012
Microsoft: MCSE: Server Infrastructure 2012
Microsoft: MCT: Certified IT Professional
Microsoft: MCT: Certified Systems Administrator
Microsoft: 365 Certified: Endpoint Administrator Associate
Microsoft: 365 Certified: Enterprise Administrator Expert
Microsoft: 365 Certified: Messaging Administrator Associate
Microsoft: 365 Certified: Modern Desktop Administrator Associate
Microsoft: 365 Certified: Security Administrator Associate
Microsoft: Certified: Azure Administrator Associate
Microsoft: Certified: Azure Database Administrator Associate
Microsoft: Certified: Azure Security Engineer Associate
Microsoft: Certified: Azure Solutions Architect Expert
Microsoft: Certified: Identity and Access Administrator Associate
Microsoft: Certified: Information Protection Administrator Associate
Microsoft: Certified: Security Operations Analyst Associate
Microsoft: MCSA: SQL 2016 Database Admin
Microsoft: MCSA: SQL 2016 Database BI Development
Microsoft: MCSA: SQL 2016 Database Dev
Microsoft: MCSE: Core Infrastructure
Microsoft: MCSE: Database Management and Analytics
Microsoft: MCSE: Productivity Solutions Expert
Microsoft: MD-100: Windows Client
Microsoft: MTA: Microsoft Technology Associate
Microsoft: MTA: Windows Server Administration Fundamentals
Job ID
2025-17840
Work Type
On-Site
Company Description
Work Where it Matters
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At FRS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.
As an FRS employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
group id: 10119288
Be part of something bigger. With Akima, you’ll enjoy the agility and autonomy of working for a small business, while also being supported by an enterprise over 10,000 employees strong. Career growth and opportunity? Look no further.
