Today
Top Secret/SCI
Unspecified
Unspecified
IT - Hardware
Saint Louis, MO (On-Site/Office)
Job Description
Why Choose Royce Geo, a GRVTY Company
We're not your typical government contracting company, nor do we want to be. At Royce Geo, a GRVTY Company we live for building durable and long-lasting relationships with our clients, providing exceptional service with a CAN'T QUIT / WON'T QUIT attitude. We are creating a culture of winning, optimism, FUN and caring for the person next to you. If you want to work in a real team environment and share the wealth and satisfaction of providing real value to your customer, then this company may be just for you.
Royce Geo, A GRVTY Company, prides ourselves in our values-first approach. Our values of Accountability, Attitude, Communication, Innovation, and Leadership are integrated into how we approach problems, guide our interactions with others, and create the framework for our culture. We recognize and reward our team members that champion these attributes.We offer a competitive benefit package that is designed to attract and retain exceptional talent. We take care of our team members from multiple facets including health, financial and well-being programs:
Your Impact:
Transform technology into opportunity as a Systems Administrator with Royce Geo, a GRVTY Company. A career in enterprise IT means connecting and enhancing the systems that matter most. You'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator joining our team to support our intelligence customer in ST. Louis, MO. The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NCE. End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets and laptops, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects.
Primary Responsibilities:
Required Qualifications:
EEO Statement
Royce Geo, a GRVTY Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability.
Anyone requiring reasonable accommodations should email recruiting@grvty.com with requested details. A member of the HR team will respond to your request within 2 business days. Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.
About Royce Geo
Established in 2015, Royce Geo has quickly evolved into a well-rounded, diverse, small business tackling some of the most complex issues for our Defense and Intelligence Community clients. We are an award-winning small business firm, providing vital support to our mission partners across four core areas: Geospatial Information Technology, Data Analytics, Intelligence, and Training.
Our team members are highly skilled subject matter experts, who listen and partner with our clients to accomplish the mission. We own the problem and find the solution while upholding the highest standards-to exceed expectations. We take risks and challenge the status quo to deliver innovative and cutting-edge solutions.
Our employee-centric company culture is everything. Even while we grow, our small company mentality continues to exist. We demand inspiration from our leadership, and accountability from all so that we can influence others through our actions. This is Royce Geo.
Why Choose Royce Geo, a GRVTY Company
We're not your typical government contracting company, nor do we want to be. At Royce Geo, a GRVTY Company we live for building durable and long-lasting relationships with our clients, providing exceptional service with a CAN'T QUIT / WON'T QUIT attitude. We are creating a culture of winning, optimism, FUN and caring for the person next to you. If you want to work in a real team environment and share the wealth and satisfaction of providing real value to your customer, then this company may be just for you.
Royce Geo, A GRVTY Company, prides ourselves in our values-first approach. Our values of Accountability, Attitude, Communication, Innovation, and Leadership are integrated into how we approach problems, guide our interactions with others, and create the framework for our culture. We recognize and reward our team members that champion these attributes.We offer a competitive benefit package that is designed to attract and retain exceptional talent. We take care of our team members from multiple facets including health, financial and well-being programs:
- Robust health plan including medical, dental, and vision
- Health Savings Account with company contribution
- Annual Paid Time Off and Paid Holidays
- Paid Parental Leave
- 401k with generous company match
- Training and Development Opportunities
- Award Programs
- Variety of Company Sponsored Events
Your Impact:
Transform technology into opportunity as a Systems Administrator with Royce Geo, a GRVTY Company. A career in enterprise IT means connecting and enhancing the systems that matter most. You'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator joining our team to support our intelligence customer in ST. Louis, MO. The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NCE. End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets and laptops, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects.
Primary Responsibilities:
- Provide support for implementation, maintenance, and incident troubleshooting of IT systems
- Manage hardware in all stages including unpacking and setup of end user devices
- Resolve IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
- Install application software on end user device workstations via scripted install packages
- Inventory management of UDS deployed software and end user devices
- Network and locally attached printers
- Assist users in accessing and using IT systems
- Provide user education and training in basic hardware and software functions
- Create and maintain documentation and SOPs to train new employees
- Utilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMs
- Identify and execute process improvements and other enhancements that improve operational efficiency.
Required Qualifications:
- Requires TS/SCI Clearance with the ability to obtain a CI Poly
- Requires Bachelor's Degree or an equivalent combination of years of experience and education and 3+ years of prior relevant experience.
- Knowledge in one or more of the following areas:
- Workstations (thin and thick clients), Monitors, KVM, Print, Fax and Scan Support Services, Audio Visual Services, Voice and VTC Support Services, Desktop Image Management, Virtual Desktop Infrastructure (VDI) Support Services, Home Directory and Profile Support Services, E-mail Support Services, Software Support Services, Domain Name Services (DNS), Dynamic Host Configuration Protocol (DHCP), Patch Management (Windows)
- Excellent troubleshooting capabilities and strong communication skills.
- Strong work ethic and attention to detail
- Strong organizational skills
- Strong writing skills (document creation and management)
- Strong time management skills and ability to work flexible schedules to meet job requirements
- Ability to work independently on projects and/or tasks
- Ability to regularly stand and walk between buildings on a large campus
- Ability to move and lift computers, printers, monitors, and other hardware
- Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM
- Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
- Team player and willing to both share knowledge and learn from others to ensure team's success
- Enthusiasm and ability to adapt to new and changing technologies
- A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification
- Thin Client using Virtual Desktop Infrastructure (VDI) Technology
- Thick & thin web-based applications
- ITIL v3 Foundations
- Technical writing
EEO Statement
Royce Geo, a GRVTY Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability.
Anyone requiring reasonable accommodations should email recruiting@grvty.com with requested details. A member of the HR team will respond to your request within 2 business days. Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.
About Royce Geo
Established in 2015, Royce Geo has quickly evolved into a well-rounded, diverse, small business tackling some of the most complex issues for our Defense and Intelligence Community clients. We are an award-winning small business firm, providing vital support to our mission partners across four core areas: Geospatial Information Technology, Data Analytics, Intelligence, and Training.
Our team members are highly skilled subject matter experts, who listen and partner with our clients to accomplish the mission. We own the problem and find the solution while upholding the highest standards-to exceed expectations. We take risks and challenge the status quo to deliver innovative and cutting-edge solutions.
Our employee-centric company culture is everything. Even while we grow, our small company mentality continues to exist. We demand inspiration from our leadership, and accountability from all so that we can influence others through our actions. This is Royce Geo.
group id: 90883154
