Today
Top Secret/SCI
Unspecified
CI Polygraph
IT - Hardware
Saint Louis, MO (On-Site/Office)
Why WWT?
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Places to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the Government Services Team and why join?
Our Government Services team provides cleared resources with a global reach to federal civilian, Department of Defense (DoD), and intelligence community markets. We excel at delivering innovative, operationally ready, and cost-effective IT solutions that accelerate the interoperability and resiliency of mission-critical systems.
What will you be doing?
WWT is seeking a Systems Administrator to join our ST. Louis Team. The systems administrator will also serve as a Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NCE. End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets and laptops, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects.
RESPONSIBILITIES:
QUALIFICATIONS:
Want to learn more about Government Services? Check us out on our platform:
https://www.wwt.com/public-sector
https://www.wwt.com/government-services
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a workplace culture that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
Location: St. Louis, Mo
#LI-SSJ1
#LI-ONSITE
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Places to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the Government Services Team and why join?
Our Government Services team provides cleared resources with a global reach to federal civilian, Department of Defense (DoD), and intelligence community markets. We excel at delivering innovative, operationally ready, and cost-effective IT solutions that accelerate the interoperability and resiliency of mission-critical systems.
What will you be doing?
WWT is seeking a Systems Administrator to join our ST. Louis Team. The systems administrator will also serve as a Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NCE. End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets and laptops, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects.
RESPONSIBILITIES:
- Provide support for implementation, maintenance, and incident troubleshooting of IT systems
- Manage hardware in all stages including unpacking and setup of end user devices
- Resolve IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
- Install application software on end user device workstations via scripted install packages
- Inventory management of UDS deployed software and end user devices
- Network and locally attached printers
- Assist users in accessing and using IT systems
- Provide user education and training in basic hardware and software functions
- Create and maintain documentation and SOPs to train new employees
- Utilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMs
- Identify and execute process improvements and other enhancements that improve operational efficiency.
QUALIFICATIONS:
- TS/SCI Clearance w/ ability to obtain CI Poly
- Bachelor's Degree or an equivalent combination of years of experience and education and 3+ years of prior relevant experience.
- Knowledge in one or more of the following areas:
- Workstations (thin and thick clients)
- Monitors
- KVMs
- Print, Fax and Scan Support Services
- Audio Visual Services
- Voice and VTC Support Services
- Desktop Image Management
- Virtual Desktop Infrastructure (VDI) Support Services
- Home Directory and Profile Support Services
- E-mail Support Services
- Software Support Services
- Domain Name Services (DNS)
- Dynamic Host Configuration Protocol (DHCP)
- Patch Management (Windows)
- Excellent troubleshooting capabilities and strong communication skills.
- Strong work ethic and attention to detail
- Strong organizational skills
- Strong writing skills (document creation and management)
- Strong time management skills and ability to work flexible schedules to meet job requirements
- Ability to work independently on projects and/or tasks
- Ability to regularly stand and walk between buildings on a large campus
- Ability to move and lift computers, printers, monitors, and other hardware
- Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM
- Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
- Team player and willing to both share knowledge and learn from others to ensure team's success
- Enthusiasm and ability to adapt to new and changing technologies
- A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification
- Thin Client using Virtual Desktop Infrastructure (VDI) Technology
- Thick & thin web-based applications
- ITIL v3 Foundations
- Technical writing
Want to learn more about Government Services? Check us out on our platform:
https://www.wwt.com/public-sector
https://www.wwt.com/government-services
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a workplace culture that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
Location: St. Louis, Mo
#LI-SSJ1
#LI-ONSITE
group id: 10106058
