Problem Manager

Problem Manager

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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CACI is seeking an experienced Problem Manager to support our customer, U.S. Southern Command (USSOUTHCOM), in Doral, Florida. This position is contingent upon award of the USSOUTHCOM Cyber Information Technology Enterprise Services (SCITES).

The Senior Problem Manager:

• Manages call center services/incident reporting and conducts first call resolutions
• Tracks and elevates incidents within the incident management process for restoration of IT services command-wide 24x7
• Conducts incident management, routing, and escalation of high-volume telephone calls, emails, ITSM Tools, and walk-in requests
• Manages kiosk usage (e.g., walk-in services, CAC, user account actions) and Public Key Infrastructure (PKI)/Local Registration Authority (LRA)/token services
• Trains other team members on how to relate with clients in the course of the job to ensure that they are treated in a professional and cordial manner
• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments
• Plans and leads major technology assignments
• Functions as a technical expert across multiple project assignments
• May supervise others

Qualifications:

Required:

• Must have active Secret Clearance
• Bachelor's degree with a minimum of 3 years' experience
• Cloud+ or GICSP or SSCP or Security+ or GSEC OR Applicable degree ABET accredited/CAE designated OR Training AND Additional Cert

Desired:

• ITIL INTERMEDIATE SERVICE CAPABILITY or ITIL EXPERT: IT SERVICE MANAGEMENT or ITIL -PRACTITIONER: COMBINED SERVICE DESK, INCIDENT & PROBLEM MANAGEMENT (SDIPM)

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here .

The proposed salary range for this position is:
$51,800-$106,200

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.