Customer Relationship Management

Security Clearance Requirement

• Current minimum TS (Top Secret) with the ability to obtain an SCI security clearance with CI polygraph

Position Title:

Customer Relationship Manager (CRM)
with Budget Analyst and/or Acquisition Experience

Hiring a Customer Relationship Manager (CRM) with budget analyst and/or acquisition experience to support a financial and acquisition systems operational environment for an Intelligence Community customer.
Ideal for budget analysts and program analysts with federal acquisition program experience.

Position Overview

The CRM will provide support, analysis, research, issue resolution, and advice into exceptionally complex problems and processes relating to financial and acquisition systems.
This role functions within a cross-functional team of both government and contractor personnel.

Functional Responsibilities

• Provide timely on-site customer relations for users
• Understand customer needs, identify problems, and provide constructive acquisition resolutions
• Maintain excellent speaking, listening, and writing skills to interact effectively with the customer
• Ensure prompt responses to customer queries and timely implementation of financial solutions
• Deliver end-user support and interface management for financial systems
• Ensure support for successful transaction processing
• Perform query development and troubleshooting
• Collaborate with Financial Accounting System vendor or work independently to troubleshoot complex issues
• Assist in the development of Standard Operating Procedures (SOPs) related to financial systems
• Work closely with the GPC Program Management Office (PMO) to support end-of-fiscal-year activities
• Assist PMO and customers with monthly reconciliation of GPC accounts
• Create and facilitate training modules related to:
  
  • Financial Accounting System
  • Defense Travel System (DTS)
  • Government Purchasing Card (GPC) processes

Core Requirements

• Junior to mid-level PeopleSoft Functional Financials experience
• Ability to provide Tier 2-3 Service Desk support
• Comfortable working in a fast-paced environment
• Demonstrated outstanding customer service and multi-tasking abilities
• Strong communication skills
• In-depth knowledge in at least 3 of the following Oracle modules:
  
  • PO (Purchasing)
  • AP (Accounts Payable)
  • GL (General Ledger)
  • KK (Commitment Control)
  • AR (Accounts Receivable)
  • BI (Billing)
  • AM (Asset Management)
  • PC (Project Costing)
  • CA (Contracts)
• Ability to lead testing initiatives for system releases as needed
• Strong team collaboration skills

Desired Qualifications

• Knowledge of Defense Travel System (DTS) transaction processes
• Experience with PeopleSoft Financials or other Government Financial Accounting Systems
• Prior Budget Analyst experience supporting federal systems