JIRA Support Analyst

Providing exceptional solutions for our customers requires proven experience and positive results. At TRIAEM, we care and invest in our people to ensure they are prepared to deliver superior services across a wide array of mission challenges. We specialize in systems engineering & architecture, scientific & technological analysis, data management, and cyber security solutions. With over ten years of experience supporting the US Government and International Partners, we know what it takes to ask the right questions, capture the right information, and deliver timely, accurate solutions.

Caring and investing in our people means an environment where you can learn and grow while continuously being challenged. We offer industry-leading benefits and paid time off that allow you to focus on supporting our customers while maintaining the important work/life balance. If you are looking for a company that values you as an individual and welcomes your ideas, contributions, and experience, TRIAEM is the place for you!

Job Description
Position Title: Jira Support Analyst

Position Overview:

The Jira Support Analyst plays a critical role in supporting Agile software development teams by ensuring effective use of Jira and Confluence across the full software development lifecycle (SDLC). This role focuses on delivering actionable reporting, guiding teams on Agile practices, and maintaining transparency of project progress for government stakeholders. The Analyst ensures tasks are completed within scope and timelines while promoting Jira system standardization, quality data visualization, and user training.

Key Responsibilities:

• Design and maintain Jira dashboards and reports to reflect project progress, highlight outstanding tasks, and present status updates to senior government officials.
• Update and maintain epics, features, and hierarchies across multiple projects based on leadership guidance, including adjusting start/stop dates, capturing risks, and noting mitigation strategies.
• Facilitate requirements gathering sessions, record detailed meeting notes, and document decisions in Confluence.
• Standardize Jira configurations by analyzing and documenting existing Jira project hierarchies across teams.
• Develop and publish content in Confluence to outline and maintain SDLC documentation.
• Perform data validation and testing in Business Intelligence tools, ensuring accurate reflection of Jira data.
• Support Agile ceremonies (e.g., standups, retrospectives) and serve as a champion for Agile practices across teams.
• Deliver user support and training for Jira/Confluence users and promote best practices within the enterprise environment.

Core Skills and Competencies:

• Jira/Confluence Expertise: Proven experience managing and optimizing Atlassian tools to support SDLC and team collaboration.
• Data Visualization & Reporting: Ability to build meaningful dashboards, reports, and visual tools to support performance insights; familiarity with Tableau preferred.
• Agile Methodologies: Strong background in Agile frameworks (SAFe, Scrum), with relevant certifications such as Certified Scrum Master (CSM) or SAFe Agilist.
• Customer-Oriented Problem Solving: Skilled in translating customer requirements into technical solutions, with a focus on usability and actionable outcomes.
• Analytical Thinking: Investigate and resolve data discrepancies within Jira, understanding parent-child relationships and their downstream effects.
• Strong Communication: Comfortable leading meetings, conducting training, and presenting to both technical teams and executive stakeholders.
• Collaboration & Documentation: Detail-oriented in documenting requirements, hierarchies, and lifecycle artifacts in Confluence.

Required Qualifications:

• Education/Experience:
• Bachelor's degree + 6 years of experience, or
• Master's degree + 3 years, or
• No degree with 15 years of relevant experience in IT or government program management.
• Technical Expertise:
• Experience modifying complex applications based on specs and discrepancy reports.
• Deep understanding of NSG TPED (Tasking, Processing, Exploitation, Dissemination) mission.
• Proficient in Jira, Confluence, and Tableau.

Security Clearance:

• Active TS/SCI clearance required. Will consider TS with SCI eligibility.

Work Location:

• 100% Onsite in Springfield, VA. (Currently in Chantilly)
• Occasional work in Chantilly, VA may be required.

Skills & Requirements Qualifications
TRIAEM LLC is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, sexual orientation/gender identity, religious creed, national origin, citizenship, marital status, sex, age, or genetic information. Applicants may be subject to a background investigation based on job requirements. TRIAEM Prohibits Discrimination and Harassment of Any Kind; we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at TRIAEM are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. TRIAEM will not tolerate discrimination or harassment based on any of these characteristics.