Today
Secret
Unspecified
Unspecified
Doral, FL (On-Site/Office)
Service Catalog Manager, Senior
Job Category: Engineering and Technical Support
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
The Opportunity:
CACI is seeking an experienced and highly skilled Senior Service Catalog Manager to support U.S. Southern Command (USSOUTHCOM) in Doral, Florida. The Senior Service Catalog Manager will ensure the Service Catalog aligns with business objectives and supports the organization's strategy.
This position is contingent upon award of the USSOUTHCOM Cyber Information Technology Enterprise Services (SCITES2) contract.
Responsibilities:
Qualifications:
Required:
-
________________________________________________________________________________________
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
________________________________________________________________________________________
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here .
The proposed salary range for this position is:
$73,800-$155,100
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Job Category: Engineering and Technical Support
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
The Opportunity:
CACI is seeking an experienced and highly skilled Senior Service Catalog Manager to support U.S. Southern Command (USSOUTHCOM) in Doral, Florida. The Senior Service Catalog Manager will ensure the Service Catalog aligns with business objectives and supports the organization's strategy.
This position is contingent upon award of the USSOUTHCOM Cyber Information Technology Enterprise Services (SCITES2) contract.
Responsibilities:
- Manage and maintain the IT service catalog within ServiceNow, ensuring accuracy, completeness, and relevance of all service offerings.
- Collaborate with various IT teams and business stakeholders to define, document, and standardize service offerings.
- Implement and maintain ITIL processes related to the service catalog, including service level management and request fulfillment.
- Continuously review and optimize the service catalog to improve user experience and operational efficiency.
- Develop and maintain service descriptions, including costs, SLAs, and support information.
- Train and support end-users on how to effectively use the service catalog.
- Generate reports and analytics to track service catalog usage, performance, and areas for improvement.
- Stay up-to-date with ServiceNow updates and new features, implementing relevant enhancements to the service catalog.
- Ensure compliance with organizational policies and industry standards.
- Participate in ITIL-related projects and initiatives to improve overall IT service management.
Qualifications:
Required:
- US Citizen with active Secret security clearance
- Bachelor's degree in Information Technology, Computer Science, or related field
- ITIL v4 Foundation certification
- 7+ years of experience in Service Catalog Management
- Proficiency in ServiceNow platform, particularly in Service Catalog and Request Management modules
- Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders
- Experience in process improvement, problem-solving, and change management
-
________________________________________________________________________________________
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
________________________________________________________________________________________
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here .
The proposed salary range for this position is:
$73,800-$155,100
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
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