TTG-55 - Systems Integrator (Customer Support) - $269,150 Total

Summary

TTG Solutions is seeking dedicated Customer Support Services professionals to act as the primary point of contact for community members regarding feedback, access, and technical needs related to IC-facing tools and systems. We are looking for individuals who can manage community user inquiries efficiently and ensure detailed and clear documentation of all interactions.

Description

The role involves serving as the main liaison for community members concerning IC-facing tools and systems. Responsibilities include responding to user inquiries promptly and professionally, documenting all interactions meticulously, capturing user requirements, and directing them to relevant customer elements. Additionally, the role requires escalating complex or urgent matters to senior officers and tracking all correspondence in a designated system with a strong emphasis on accuracy and detail.

Experience Level

Senior 3 years of unrelated experience = 1 year of related experience. Bachelors preferred. Master's degree = 1 year of additional related experience. 3 certifications and/or other applicable credentials = 1 year of additional related experience.

Requirements: 8-11 years experience

Required Skills

• At least one year of experience in technical customer support or program management related to customer data, tools, or systems
• A minimum of three years displaying strong analytical and problem-solving skills for troubleshooting and resolving customer issues
• At least three years of experience demonstrating exceptional customer service, including timely and professional response to user inquiries
• At least one year of experience in documenting and maintaining accurate records of customer interactions
• At least one year of collaborative teamwork skills for working with colleagues and stakeholders to resolve technical issues and capture user requirements
• Experience in supporting community customers

Clearance

This position requires an active TS/SCI clearance with Polygraph.

Benefits

Benefit	Details
Base Salary	$162,000 - $195,000
PTO	30 days annual PTO, which includes holidays.
Retirement	15% company retirement contribution. No match required. Vesting period is 50% per year over 2 years.
Paid Benefits	Company pays all insurance expenses up to 8% of base pay. If your insurance expenses are less that that, we bonus the difference to you.
Annual Bonuses	3% to 5% annual bonuses.
Cell Phone Stipend	$100 monthly phone expense reimbursement.
Training Budget	3 paid training days + $2,500 training budget
New Hire Bonus	$5,000 new hire bonus

Total Compensation

Total compensation is the total combination of salary, benefits, retirement, bonuses, etc... and it is calculated using the following formula:

Total Compensation = Base Salary + Benefits Budget + Retirement + Bonus + Training Budget + Phone Stipend

Although each company has their own blend of salary and benefits, comparing total compensation is typcially the best way to compare the financial impact of each position. At TTG Solutions, we work hard to ensure our particular blend always meets or exceeds the market average.

Total Compensation = $269,150

Benefit	Value	Details
Base Salary	$195,000	Base salary for position.
Retirement	$29,250	15% company retirement contribution. No match required. Vesting period is 50% per year over 2 years.
Benefits Budget	$39,000	20% company paid Individual Benefits Account (12% for 30-days PTO, 8% for Insurances). If your insurance or PTO expenses are less than this, we bonus the difference to you.
Annual Bonus	$9,750	Annual bonus, 3% to 5% on average.
Training Budget	$2,500	Annual training budget.
Training Hours	$2,200	3 paid days for training.
Phone Stipend	$1,200	$100 monthly cell phone stipend.