TTG-54 - Systems Integrator (Customer Support) - $246,100 Total

Summary

TTG Solutions is seeking Customer Support Services Contractors to act as the primary point of contact for community members. The role involves handling feedback, access, and technical needs related to IC-facing tools and systems while maintaining thorough documentation.

Description

Key responsibilities include responding to community user inquiries, requests, and issues in a timely and professional manner, ensuring that all correspondence is thoroughly documented and tracked. Contractors will capture and document user needs, routing them to appropriate customer elements, and escalate complex or time-sensitive matters as needed. Attention to detail and strong documentation skills are essential.

Experience Level

Mid 3 years of unrelated experience = 1 year of related experience. Bachelors preferred. Master's degree = 1 year of additional related experience. 3 certifications and/or other applicable credentials = 1 year of additional related experience.

Requirements: 4-7 years experience

Required Skills

• At least 1 year of experience in technical customer support or program management related to customer data, tools, or systems
• 3 years of experience in analytical and problem-solving skills to troubleshoot and resolve issues
• 3 years of experience in exceptional customer service skills with timely professional responses
• 1 year of experience in documenting and keeping accurate records of interactions
• 1 year of experience in strong teamwork skills across various stakeholders and teams
• 1 year of experience supporting community customers

Clearance

This position requires an active TS/SCI clearance with Polygraph.

Benefits

Benefit	Details
Base Salary	$147,000 - $178,000
PTO	30 days annual PTO, which includes holidays.
Retirement	15% company retirement contribution. No match required. Vesting period is 50% per year over 2 years.
Paid Benefits	Company pays all insurance expenses up to 8% of base pay. If your insurance expenses are less that that, we bonus the difference to you.
Annual Bonuses	3% to 5% annual bonuses.
Cell Phone Stipend	$100 monthly phone expense reimbursement.
Training Budget	3 paid training days + $2,500 training budget
New Hire Bonus	$5,000 new hire bonus

Total Compensation

Total compensation is the total combination of salary, benefits, retirement, bonuses, etc... and it is calculated using the following formula:

Total Compensation = Base Salary + Benefits Budget + Retirement + Bonus + Training Budget + Phone Stipend

Although each company has their own blend of salary and benefits, comparing total compensation is typcially the best way to compare the financial impact of each position. At TTG Solutions, we work hard to ensure our particular blend always meets or exceeds the market average.

Total Compensation = $246,100

Benefit	Value	Details
Base Salary	$178,000	Base salary for position.
Retirement	$26,700	15% company retirement contribution. No match required. Vesting period is 50% per year over 2 years.
Benefits Budget	$35,600	20% company paid Individual Benefits Account (12% for 30-days PTO, 8% for Insurances). If your insurance or PTO expenses are less than this, we bonus the difference to you.
Annual Bonus	$8,900	Annual bonus, 3% to 5% on average.
Training Budget	$2,500	Annual training budget.
Training Hours	$2,100	3 paid days for training.
Phone Stipend	$1,200	$100 monthly cell phone stipend.