Unified Capabilities (UC) Administrator, Senior

Titan Technologies, LLC (Titan) is seeking an experienced, self-directed, Unified Capabilities (UC) Administrator to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) III contract. As a member of our team, you will help to assist USSOCOM, Service Component Commands, Theater Special Operations Commands (TSOC), and deployed forces in the delivery of a full spectrum of Information Technology (IT) services to operate and maintain information flow, communications, and connectivity globally.

UC Administrators perform Tier-One and Tier-Two voice and video support in accordance with the SIE OPORD. UC Administrators need a detailed understanding of telecommunications theory and practice. UC Administrators should have solid technical skills, as well as interpersonal and organizational abilities. UC Administrators must be able to perform element management, scheduling, call control, as well as ensuring compliance with Security Technical Information Guides (STIGs) and utilizing performance-monitoring tools to improve VoIP services and mitigate cybersecurity risk. This position must organize resources and work collaboratively to meet multiple team objectives, as well as interact closely with Government representatives on highly advanced technical issues. UC Administrators must be able to explain and present high-level technical subjects and processes related to assignments while independently composing and delivering reports and presentations of the highest professional quality. Experience working with the specific hardware used in the Government's UC system is highly valued.

Duties include but are not limited to:

• Coordinating and managing team efforts to configure and maintain voice, data and video equipment
• Coordinating team efforts to maintain device configurations (including software) in accordance with STIG and Communications Tasking Order (CTO) requirements
• Coordinating troubleshooting of enterprise voice, video, cloud, and data networks, ensuring that trouble ticket items are investigated and resolved and that necessary equipment repairs are performed
• Overseeing the resolution of circuit issues
• Supporting cybersecurity risk mitigation for voice and video infrastructure and services, including identification of cybersecurity event trends and the identification of problems related to associated network devices, connectivity, services, and applications
• Administers the operation of Unified Communications systems and services according to Government policies and procedures
• Coordinates and implements Unified Communications software and hardware upgrades • Troubleshoots and resolves Unified Communications performance, connectivity, and related Unified Communications problems
• Administers Unified Communications security, antivirus, and spam control measures
• Creates monitoring reports and logs and ensures the functionality of Unified Communications systems
• Ensuring that system logs and records are maintained
• Documents and maintains Unified Communications topologies
• Resolves ticket request, works to resolve incidents, and escalates to engineering team when required
• Add Office 365 users and assign licenses (manually or by using automated tools such as PowerShell scripts)
• Configure settings and policies for Office 365, such as manage USSOCOM's security, compliance, and productivity. These settings include password policies, email protection, device management, and more
• Maintain the set-up of email and other services (such as Exchange Online, SharePoint Online, OneDrive for Business, and Teams) to meet USSOCOM needs and enable collaboration and communication
• Monitor Office 365 and Cisco Jabber usage and troubleshoot issues that arise. This can involve monitoring service health, analyzing usage reports, and responding to user feedback and support requests
• Stay up to date with Office 365 and Cisco Jabber updates and new features and evaluate how they may impact USSOCOM
• Manage configuration settings for USSOCOM's use and set up of Cisco Jabber, including installing the software/updates, configuring settings, and connecting to USSOCOM's server(s)
• Add and manage users: to Cisco Jabber and manage their access and settings, such as creating user accounts, assigning roles, and configuring user settings
• Configure chat and calling features for Cisco Jabber to meet USSOCOM's needs. This involves setting up chat rooms, configuring audio and video settings, and setting up call forwarding and voicemail
• Manage Cisco Jabber contacts and groups to enable collaboration and communication. This involves creating contact lists, adding contacts, and setting up groups
• Works independently and provides administration of Unified Communications systems
• Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission

Required qualifications:

• A DoD TS/SCI clearance
• BS and 8 years of experience; 4 additional years of experience can be used in lieu of BS
• IAT II certification required. DoD 8570 Information Assurance program
• CCNA OR Microsoft 365 Certified: Teams Administrator Associate OR Microsoft 365 Certified: Teamwork Administrator Associate certification required

Desired qualifications:

• SSCP, CASP+, CCNP Security, OR CCSP

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!