Systems Administrator 2

We're searching for talented individuals who provide intelligence, engineering, and mission management expertise for the Government. This program will maximize the effectiveness and efficiency of our country's most important missions both at home and abroad. If you are ready to support a high-performing team that truly makes a difference, then come join us!
Job Description:
We are looking for a System Administrator 2 to provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. You will manage IT system infrastructure and any processes related to these systems, provide support to IT systems including day-to-day operations, monitor and handle problem resolution for all of the client/server/storage/network devices, mobile devices, etc. You will provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems, provide support for the escalation and communication of status to agency management and internal customers, and provide support for the dispatch system and hardware problems and remain involved in the resolution process. You will configure and manage UNIX and Windows operating systems and install/load operating system software, troubleshoot, and maintain integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
The Level 2 Systems Administrator shall possess the following capabilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Cloud computing and AWS experience are preferred
  

Qualifications:

• Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.
  

Position requires active Security Clearance with appropriate Polygraph