Field Service Technician Lead

Field Service Technician Lead

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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CACI is seeking an experienced and highly skilled Field Service Technician (FST) , Lead to join our team to support our customer, U.S. Southern Command (USSOUTHCOM), in Doral, Florida. This position is contingent upon award.

The ideal candidate will be responsible for overseeing and optimizing the training and employment of SCITES 2 contract Field Service Technicians operating in CONUS and OCONUS locations while improving processes and technology solutions . The FST, Lead will ensure SCITES 2 technology implementations and ensure staffing is appropriate for the required tasks a nd in alignment with USSOUTHCOM Objectives. This role will play a crucial part in ensuring smooth and efficient implementation of Enterprise Information Environment (EIE) technology capabilities across USSOUTHCOM Cyber Information Technology Enterprise Services (SCITES).

Key Responsibilities:

• Provides installation of C5IM systems/sub-systems and supporting systems; technical services for operations and maintenance of C5IM systems; integration of Audio/Visual equipment; and cable installation, including Cat 6, fiber optic, control cable, IPTV and speaker wire in support of Enterprise Service Desk (ESD) services

• Tests components to ensure cables and equipment are within proper specifications

• Troubleshoots and determines system performance issues and provides solutions

• Provides removal and proper disposal of obsolete systems and equipment while adhering to proper disposal and documentation/handling procedures

• Provides support for implementing technical solutions, installing interfaces, and ensuring that devices are operational

• Provides installation, integration, test, and management of systems that support DAO personnel

• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments

• Plans and leads major technology assignments

• Functions as a technical expert across multiple project assignments

• May supervise others

Required Qualifications:

• Must hold an active secret level clearance

• Bachelor's degree in information technology , Computer Science, or related field

• Minimum 8 - 12 years of experience in IT Systems and Networks Maintenance and repair .

• DoD 8140 Intermediate or Equivalent Industry Certification (SEC+) CCNA, CASP, etc.

• Proven ability to lead and facilitate meetings with diverse groups of stakeholders

• Strong analytical and problem-solving skills

• Experience with change management tools and ITSM platforms (ServiceNow)

Preferred Qualifications:

• Project Management Professional (PMP)

• Experience in a large, distributed IT enterprise

• Experience working in the field supporting DoD

• Experience with installation, repair and testing of technology systems in remote areas

• Experience with FOC and copper cable repair

• Knowledge of DevOps practices and principles

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here .

The proposed salary range for this position is:
$47,100-$96,500

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.