Today
Top Secret/SCI
Unspecified
Polygraph
Annapolis Junction, MD (On-Site/Office)
Tier 2 Field Support (9am-5pm OR 11am-7pm) GW - TS/SCI Poly required
Annapolis Junction, MD • TS/SCI with Poly Required
The Tier 2 Field Support Specialist (Monday - Friday 9am - 5pm OR 11am - 7pm) shall have the following responsibilities:
● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
● May coach and provide guidance to less-experienced professionals
● Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
● Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
● Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
● Modifies, moves, and installs new equipment
● Performs technical tasks and provides site support.
● Performs integrity testing and interviews customers to gather information about problems
● Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
● Will perform Data Transfer Agent requests to transfer files between networks.
Mandatory Skills:
Salary is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $51,000 - $76,000 annually.
Annapolis Junction, MD • TS/SCI with Poly Required
The Tier 2 Field Support Specialist (Monday - Friday 9am - 5pm OR 11am - 7pm) shall have the following responsibilities:
● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
● May coach and provide guidance to less-experienced professionals
● Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
● Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
● Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
● Modifies, moves, and installs new equipment
● Performs technical tasks and provides site support.
● Performs integrity testing and interviews customers to gather information about problems
● Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
● Will perform Data Transfer Agent requests to transfer files between networks.
Mandatory Skills:
- Hardware Installation
- Installation Maintenance
- Maintenance & Repair
- Microsoft Software Applications
- Microsoft Windows System Administration
- Remote Desktop Administration
- Technology Knowledge
- Travel
- Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds, walking, standing, pushing, and pulling; working around, under, and over desks, as well as professional personal interactions with customers
- No degree + 10 years technical experience, BS degree + 5 years technical experience
- CompTIA A+ CE OR CompTIA Network+ CE
- TS/SCI with Poly
Salary is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $51,000 - $76,000 annually.
group id: 91123679
